Case Ref: 22 001 091 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind relevant adult social care staff of the importance of keeping clear and accurate records of statutory documents such as assessments and care plans.
• The Council will remind relevant adult social care staff to ensure care and support plans are reviewed in line with the timelines set out in legislation and when an appropriate request is made.
• The Council will remind staff members who handle complaints of the differences between the adult social care and corporate complaint policies and their responsibility within each.

Case Ref: 22 000 285 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council will provide a training session to officers dealing with antisocial behaviour so they are aware of the steps they need to take to investigate when concerns are raised. That training should also cover the community trigger process and when that process should be discussed with those who have raised concerns;
• The Council will ensure the community trigger process is properly publicised on its website in a way that ensures those that do not know about it can still find the information about it.

Case Ref: 22 000 240 Category: Environment and regulation Sub Category: Other

• The Council will clarify the nature of its responsibility for the alleyway and ensure it has a clear record of this responsibility to avoid future confusion as to its responsibilities.

Case Ref: 22 000 071 Category: Adult care services Sub Category: Assessment and care plan

• The Counci will remind staff of the importance of continuing to ensure the adult's care needs are being met when their care plan is under review, particularly if they are without adequate care during a period of dispute.
• The Council will remind staff of the needs to involve service users when it proposes to make significant adjustments to their care support.
• The Council will remind staff of its duty to clearly set out how a person's eligible care needs will be met, particularly where it proposes to reduce someone's care hours.
• The Council will take action to ensure staff do not fetter their discretion when making support planning decisions.

Case Ref: 21 018 626 Category: Education Sub Category: Special educational needs

• The Council will review its processes for commissioning or arranging occupational therapy provision to ensure it can access assessment and therapy services when children and young people require it.
• The Council will review how it assures itself that providers it commissions to deliver specialist provisions can meet the educational provision specified in children and young people’s Education, Health and Care Plans.

Case Ref: 21 018 504 Category: Environment and regulation Sub Category: Other

• The Council will remind staff when an owner of an abandoned vehicle has been located and the Council has contacted the owner, to wait for the full notice period to lapse before disposing of it.
• The Council will revise its notice letter it sends to owners of abandoned vehicles so it is clear what the notice period is and what action it intends on taking.

Case Ref: 21 017 036 Category: Housing Sub Category: Allocations

• the Council has agreed to:review its guidance to staff on handling complaints where the complainant is accessing the legal protocol for housing disrepair claims. The Council should make sure it is clear to staff when complaints about homelessness applications and housing register applications, including requests by Council tenants to move to different accommodation, should be treated as separable from the legal protocol
• the Council has agreed to:circulate a reminder to relevant staff that requests by Council tenants to transfer to different accommodation should be forwarded to its Housing Register and Advice Team. This should include details of the circumstances when such a request should be promptly forwarded to its Housing Register and Advice Team for a decision on whether it qualifies as an “essential decant request” under the Council’s housing allocations scheme
• the Council has agreed to:share this decision with relevant staff members.

Case Ref: 21 016 602 Category: Adult care services Sub Category: Assessment and care plan

• The Council will review its complaints handling and provide training if necessary.
• The Council will review its equipment ordering audit.

Case Ref: 21 016 241 Category: Adult care services Sub Category: Assessment and care plan

• Review Mr X’s care plan to ensure he is receiving the correct amount of care.

Case Ref: 21 015 894 Category: Benefits and tax Sub Category: Council tax

• The Council will remind relevant officers they should consider placing a hold on accounts with enforcement agents when customers advise they have not received recovery notices.