Case Ref: 23 013 594 Category: Planning Sub Category: Planning applications

• The Council will review its case management process for its planning enforcement services, ensuring it has sufficient alerts after periods of inactivity, and sufficient management oversight of case progression.

Case Ref: 23 005 990 Category: Environment and regulation Sub Category: Antisocial behaviour

• identify training needs for Officers in the Housing Team and Pollution Team and carry out any training required.

Case Ref: 23 001 396 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to identify the action it is going to take to ensure draft assessments areprovided within four weeks of the assessment and, if a member of staff isunavailable for a long time, another member of staff is assigned to completethe task.

Case Ref: 23 012 772 Category: Housing Sub Category: Allocations

• The Council will issue written reminders to staff who deal with housing reviews to ensure they give proper scrutiny to supporting evidence and explain their reasons for not relying on evidence where they decide not to.

Case Ref: 23 007 613 Category: Housing Sub Category: Homelessness

• The Council will review what happened to the Council’s records when the previous housing team was disbanded to ensure problems with record keeping and access to records is not repeated in any future restructure and identify any areas for improvement.
• The Council will remind staff completing reviews of the ongoing suitability of temporary accommodation they should be completed within eight weeks of the request.

Case Ref: 23 005 264 Category: Benefits and tax Sub Category: Housing benefit and council tax benefit

• Provide training and guidance to staff to ensure that requests for benefit appeals to be passed to Tribunal are actioned.
• Provide training and guidance to staff to ensure that complaints are responded to within the appropriate timescales in its complaint’s policy.

Case Ref: 23 003 200 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council has agreed to remind its staff that deal with noise complaints and anti social behaviour that they should consider a range of evidence when assessing anti social behaviour and noise nuisance in order to come to a reliable decision and keep clear records of how they arrive at these decisions.
• The Council has agreed to remind its staff that deal with noise complaints and Anti social behaviour that they should keep records of all visits and what was witnessed during the visits.
• The Council has agreed to remind its staff that deal with noise complaints and anti social behaviour that they should send clear, detailed decisions to complainants explaining how the Council has decided whether anti social behaviour or noise nuisance has taken place and what evidence it relied on.
• The Council has agreed to remind its staff that deal with noise complaints and anti social behaviour that if a resident says they are not managing to access a service, report issues, or communicate with the Council due to a health condition or disability, the Council has a duty under the Equality Act to enquire into the adjustments they are requesting and if they are reasonable, to put them place.

Case Ref: 23 002 824 Category: Adult care services Sub Category: Transition from childrens services

• The Council failed to properly consider whether there was a need for a respite service when a child transitioned from children's to adult services. The Council will review with staff this complaint, the importance of following up respite where it has been requested and ensures staff have offered an assessment to carers where there may be a need.

Case Ref: 23 002 793 Category: Environment and regulation Sub Category: Licensing

• The Council has agreed to explain how it will better monitor cases about unlicensed rental/ Houses in Multiple Occupation to prevent delay and inactivity.

Case Ref: 23 002 406 Category: Adult care services Sub Category: Assessment and care plan

• The Council was at fault for delays in investigating safeguarding concerns, not carrying out a formal carer's assessment or progressing a request for direct payments and for delays in finding a suitable care home. The Council will provide the Ombudsman with evidence of the action taken by the Quality Assurance Team to follow up the complainant's concerns about the care home.
• The Council will remind relevant officers of the need to:properly record safeguarding concerns in a timely manner;offer a separate formal carer’s assessment to those providing care and support to an adult whose needs they have assessed; andfollow up any requests for direct payments to ensure these are progressed in a timely manner.