Case Ref: 21 016 501 Category: Transport and highways Sub Category: Other

• The Council agreed to remind its officers to advise customers making an initial request that CCTV evidence is deleted after 31 days and that a formal request by the appropriate person must be made within 28 days of the event.

Case Ref: 21 014 258 Category: Adult care services Sub Category: Disabled facilities grants

• The Council will also remind staff they must assess any adult with the appearance of care and support needs.

Case Ref: 21 013 195 Category: Education Sub Category: Special educational needs

• Tell us what action it will take to ensure that it issues appropriate notification of how it intends proceeding within four weeks of an EHC review meeting. The Council will also ask the organisation who arranges an annual review to keep notes of the meeting in addition to any working document produced.

Case Ref: 21 005 197 Category: Housing Sub Category: Allocations

• The Council will continue implementing improvement to is voids process as identified in the Council’s review of its Lettings Standard Policy and voids processes to ensure it limits delays in re-letting homes which requires repairs.
• The Council will review how it ensures its housing applicants are informed about expected timescales for when advertised properties on its housing register bidding list are ready for let, and how it keeps successful applicants informed about delays due to unforeseen works which may be needed after further surveys of properties.
• The Council will remind its staff of its good practice procedure to pre-inspect homes before tenant’s notice expires to plan any repair works required to avoid delays in its voids process.

Case Ref: 21 001 979 Category: Planning Sub Category: Enforcement

• The Council agreed to review its planning enforcement processes, policies and practices relating to the lawful use of personal data and CCTV evidence, to ensure they are fit for purpose and in line with data protection law. The Council agreed to refer the outcome of its review to the relevant scrutiny committee.

Case Ref: 21 001 264 Category: Adult care services Sub Category: Domiciliary care

• The Council has agreed to review the overall standard of care provide by care agency and share with us any further improvements it finds necessary.

Case Ref: 21 000 298 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council agreed to review its processes for accessing emails sent to staff in its anti-social behaviour teams who are on long-term leave to ensure massages are reviewed and acted on appropriately.
• The Council agreed to remind staff in its anti-social behaviours teams about the anti-social behaviour case review process and when they should tell people about this
• The Council agreed to publish the required information about the anti-social behaviour case review process on its website.

Case Ref: 20 014 393 Category: Environment and regulation Sub Category: Noise

• The Council has agreed to produce guidance for staff to ensure complaints of ASB or possible statutory nuisance in parks are reported to the appropriate service.

Case Ref: 20 014 094 Category: Adult care services Sub Category: COVID-19

• Following a complaints investigation, the Council found fault with Seacroft Grange Care Village in areas relating mainly to record-keeping. It recommended actions the Care Home should take to improve. The Council has agreed to provide evidence it monitored the situation to ensure Seacroft Grange Care Village carried out the actions and its record-keeping improved.

Case Ref: 20 010 153 Category: Adult care services Sub Category: Charging

• The Council agreed to provide training to all its staff involved in Care Act financial assessments on the proper legal test for deprivation of assets and how to apply the test correctly.