Case Ref: 20 008 263 Category: Housing Sub Category: Allocations

• The Council will undertake a review of the complainant's case. The review identifywhy the ‘relief duty’ and duty to provide suitable interim accommodation wasnot considered in the complainant's case, as well as whether it was reasonable for herto continue to occupy her property. The purpose of the review will be to identifyseveral service improvements in these areas. The Council will implement theimprovements for the benefit of its customers in the future.

Case Ref: 20 007 058 Category: Planning Sub Category: Enforcement

• The Council accepted it did not routinely record the Chair of the Plan's Panel's reasons for deciding whether to refer a planning application to the Plans Panel. The Council agreed to within three months include in its delegation reports whether the Chair has exercised their discretion and to record their reasons for that decision.

Case Ref: 20 006 777 Category: Adult care services Sub Category: Charging

• Review its procedures for deciding if someone had deprived themselves of assets when calculating their contributions to their care costs. The review should ensure the Council fully explores why someone no longer has an asset and their intentions when disposing of it.
• Provide the Ombudsman with an update on the progress of allowing residents of care placements part-funded by the Council to pay their contributions to the Council and an estimated timescale for completion of the changes.

Case Ref: 20 002 190 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to provide reminders/training to ensure that officers are aware of the need to: • involve the alleged perpetrator in safeguarding investigations, by giving them sufficient information to enable them to understand the concerns and the opportunity to respond with their account of events before reaching any conclusions; and • offer advocacy support to any vulnerable adults, whether the alleged perpetrator or victim, at the outset of any safeguarding investigation.

Case Ref: 19 019 971 Category: Education Sub Category: School transport

• The Council will review its home to school transport forms and decision letters to ensure they are clear about the evidence required from parents
• The Council will provide updated guidance to relevant staff about the correct legal test for considering accompaniment for applications made on SEN/mobility grounds.

Case Ref: 19 015 929 Category: Adult care services Sub Category: Transport

• The Council updated its blue badge assessment procedure for people with hidden disabilities.

Case Ref: 19 011 131 Category: Adult care services Sub Category: Other

• Provide a copy of the finalised action plan for improvements in the Adult Social Care Provider's service to Ms C and the Ombudsman. Keep Ms C and the Ombudsman updated when actions are completed and provide a general update at least every six months to confirm what is happening. If Ms C would rather not receive such updates, she should let us know.

Case Ref: 19 010 276 Category: Adult care services Sub Category: Safeguarding

• That the Council ensures that safeguarding investigations involving medication include details of the relevant medication policy or procedure and ensure that it complies with the fundamental standards of care and NICE guidelines. This could be carried out by updating its internal guidelines or emailing the relevant officers to ensure they are aware.

Case Ref: 19 007 071 Category: Planning Sub Category: Planning applications

• Review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.

Case Ref: 19 007 070 Category: Planning Sub Category: Planning applications

• Review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.