Huntingdonshire District Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
33% Complaints upheld by Huntingdonshire District Council
33% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
1 upheld decision
View upheld decisionsAdjusted for Huntingdonshire District Council's population, this is
0.5 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 3 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Huntingdonshire District Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Huntingdonshire District Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 1 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Huntingdonshire District Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 24 004 027
Category: Other Categories
Sub Category: Councillor conduct and standards
- The Council will amend its Monitoring Officer Protocol to prevent the outsourcing of decisions on members’ code of conduct to the Town Council, as it is not lawfully entitled to make these decisions.
- The Council will provide training or guidance to officers handling complaints to refresh their knowledge and understanding of standards complaints related to parish or town councils.
Case reference: 22 003 971
Category: Planning
Sub Category: Planning applications
- The Council will review its guidance to case officers to ensure it provides evidence it has properly considered whether to reconsult on amended plans including the wider issue of fairness to those who may wish to make additional representations on the application as amended.
Case reference: 21 010 658
Category: Planning
Sub Category: Enforcement
- The Council agreed to act to ensure its processes are robust and adequately resourced to ensure the identified nine-month delay in considering the developer's draft Construction Environmental Management Plan is not repeated on future cases.
- The Council agreed to confirm what actions, and changes to working practices, it took in response to the delays identified in this complaint.
Case reference: 19 018 072
Category: Planning
Sub Category: Planning applications
- The Council has agreed to review its procedures to develop a simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.
Case reference: 19 017 166
Category: Housing
Sub Category: Allocations
- The Council has agreed to remind staff to adhere to the Council’s complaints policy, specifically to provide written updates when considering complaints for more than 20 working days.
Last updated: 4 April 2015