Case Ref: 24 004 027 Category: Other Categories Sub Category: Councillor conduct and standards

• The Council will amend its Monitoring Officer Protocol to prevent the outsourcing of decisions on members’ code of conduct to the Town Council, as it is not lawfully entitled to make these decisions.
• The Council will provide training or guidance to officers handling complaints to refresh their knowledge and understanding of standards complaints related to parish or town councils.

Case Ref: 22 003 971 Category: Planning Sub Category: Planning applications

• The Council will review its guidance to case officers to ensure it provides evidence it has properly considered whether to reconsult on amended plans including the wider issue of fairness to those who may wish to make additional representations on the application as amended.

Case Ref: 21 010 658 Category: Planning Sub Category: Enforcement

• The Council agreed to act to ensure its processes are robust and adequately resourced to ensure the identified nine-month delay in considering the developer's draft Construction Environmental Management Plan is not repeated on future cases.
• The Council agreed to confirm what actions, and changes to working practices, it took in response to the delays identified in this complaint.

Case Ref: 19 018 072 Category: Planning Sub Category: Planning applications

• The Council has agreed to review its procedures to develop a simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.

Case Ref: 19 017 166 Category: Housing Sub Category: Allocations

• The Council has agreed to remind staff to adhere to the Council’s complaints policy, specifically to provide written updates when considering complaints for more than 20 working days.