Havant Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
60% Complaints upheld by Havant Borough Council
60% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
3 upheld decisions
View upheld decisionsAdjusted for Havant Borough Council's population, this is
2.4 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 5 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Havant Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
67% Complaints with satisfactory remedy provided by Havant Borough Council
In 67% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
2 satisfactory remedy decisions
Statistics are based on a total of 3 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Havant Borough Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 23 007 326
Category: Housing
Sub Category: Homelessness
- Provide training to housing officers to ensure that decisions regarding suitability of accommodation are properly documented.
- Review its systems to ensure that main housing duty decisions are made within 56 days and that if an extra 15 working days is required, that this is properly documented.
Case reference: 22 011 113
Category: Adult care services
Sub Category: Disabled facilities grants
- Take whatever action is necessary to reduce the backlog of Disabled Facilities Grant cases and report back to the Ombudsman with the steps the Council has taken to reduce the backlog.
Case reference: 21 007 780
Category: Environment and regulation
Sub Category: Refuse and recycling
- The Council will issue a briefing note to complaint handling staff, reminding them to signpost to the Ombudsman at the final stage of a complaint.
Case reference: 20 008 921
Category: Planning
Sub Category: Planning advice
- The Council agreed to remind building control officers of the importance of providing clear advice and instructions.
Case reference: 19 014 811
Category: Environment and regulation
Sub Category: Refuse and recycling
- The Council should conduct a review of the information provided on crew sheets for assisted collections.
Last updated: 4 April 2015