Case Ref: 23 007 326 Category: Housing Sub Category: Homelessness

• Provide training to housing officers to ensure that decisions regarding suitability of accommodation are properly documented.
• Review its systems to ensure that main housing duty decisions are made within 56 days and that if an extra 15 working days is required, that this is properly documented.

Case Ref: 22 011 113 Category: Adult care services Sub Category: Disabled facilities grants

• Take whatever action is necessary to reduce the backlog of Disabled Facilities Grant cases and report back to the Ombudsman with the steps the Council has taken to reduce the backlog.

Case Ref: 21 007 780 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will issue a briefing note to complaint handling staff, reminding them to signpost to the Ombudsman at the final stage of a complaint.

Case Ref: 20 008 921 Category: Planning Sub Category: Planning advice

• The Council agreed to remind building control officers of the importance of providing clear advice and instructions.

Case Ref: 19 014 811 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council should conduct a review of the information provided on crew sheets for assisted collections.