Case Ref: 20 000 872 Category: Adult care services Sub Category: Charging

• Council should review its procedures for charging when a placement ends to ensure the correct periods are used and the correct charges made.

Case Ref: 19 020 430 Category: Children's care services Sub Category: Friends and family carers

• The Council has agreed to remind relevant staff of the importance of responding to complaints in a timely manner.
• The Council has agreed to produce guidance for relevant staff on how to address complaints about ongoingissues.

Case Ref: 19 020 117 Category: Education Sub Category: Special educational needs

• The Council will consider implementing a mechanism to check that special educational provision is in place after it has issued a final Education, Health and Care Plan. This will allow the Council to check that it has properly discharged its duty under S.42 Children and Families Act and can evidence that it has done so.
• The Council will review its handling of this complaint as it identified through its own complaint procedure that there had been a loss of service but it failed to offer a remedy. Had it done so this would have avoided the need for the complainant to bring the complaint to the Ombudsman.

Case Ref: 19 015 436 Category: Adult care services Sub Category: Assessment and care plan

• The Council will report back to the Ombudsman about the review of its care planning procedure and any improvements it can make.
• The Council will ensure officers in its social care direct service are aware of the Council’s duty to offer an assessment where there is an appearance of need.

Case Ref: 19 013 900 Category: Adult care services Sub Category: Residential care

• The Council will remind Council commissioned care providers to ensure when a change of provider occurs there is effective communication of the individual’s needs and the support required.

Case Ref: 19 012 614 Category: Adult care services Sub Category: Charging

• The Council will review its procedure for sharing information about care charging. It will ensure it shares relevant information at an early stage, and wherever possible, before a final decision is made about the care to be provided.
• The Council will remind staff of the purpose and procedure for Best Interests meetings, and the need to avoid delay in making Best Interests decisions.

Case Ref: 19 012 062 Category: Children's care services Sub Category: Friends and family carers

• Ensure relevant staff are reminded of the Council’s policy on legal support for applicants of Child Arrangements Orders.
• Ensure relevant staff are reminded of the Council’s ability to pay a discretionary allowance to Child Arrangements Order holders, and they should determine whether applicants need financial support as part of the permanence planning process.

Case Ref: 19 009 078 Category: Adult care services Sub Category: Disabled facilities grants

• The Council should remind the Occupational Therapy service of the need to keep full and accurate records of all assessments completed on its behalf. It should also consider whether there are any changes it can make to its arrangements with the Occupational Therapy service, to ensure it has access to all records of work completed on the Council’s behalf.

Case Ref: 18 020 012 Category: Adult care services Sub Category: Assessment and care plan

• Ensure all relevant staff are aware of Ms Y's reasonable adjustments and their responsibilities under the Equality Act 2010. Also, consider what steps they can take to ensure other departments comply with all of Ms Y's reasonable adjustments if they need to send her letters.