Case Ref: 21 003 577 Category: Benefits and tax Sub Category: Local welfare payments

• The Council will remind staff of the importance of consistency when considering expenditure, and to follow the procedure for considering universal credit advance payment recovery, in financial assessments for discretionary housing payment applications..

Case Ref: 21 002 942 Category: Education Sub Category: School transport

• b)review its Home to Primary, Secondary and Special School Transport Policy to ensure it provides an appeal process as set out in the Government’s Home to School, travel and transport statutory guidance.

Case Ref: 21 002 373 Category: Adult care services Sub Category: Residential care

• The Council will ensure the Care Home reviews and revises relevant procedures so that in future a resident receives close observation for an appropriate period of time following a physical altercation involving another resident.

Case Ref: 20 012 077 Category: Adult care services Sub Category: Residential care

• The Council has taken steps to improve its procedures and will confirm to the LGSCO that the steps taken are satisfactory in terms of its contract monitoring.

Case Ref: 20 006 918 Category: Environment and regulation Sub Category: Drainage

• The Council should aim to be open and transparent with its customers, this should involve sharing information it relies on to decide what action to take, unless it contains the personal data of others. The Council will remind officers to share relevant information, and if unsure on data protection issues to seek advice from the Information Sharing Team.
• The Council will remind its officers of the importance of keeping detailed, accurate and contemporaneous case notes, and clearly showing how it has reached a decision.

Case Ref: 20 006 125 Category: Education Sub Category: School transport

• The Council will ensure that in all new and amended Education Health and Care plans it makes clear whether the school named was the parent's preference and, if there is a nearer suitable school, clarify that the family is responsible for any extra transport costs. It will ensure staff are aware of the need to do this through appropriate training.
• The Council will review how transport arrangements for young people with special educational needs and disabilities are considered, and review the information it provides for families.
• The Council will review its school transport appeals process and the information it provides to applicants to ensure they are aware they can ask for a stage 1 and stage 2 review of school transport decisions in line with statutory guidance.

Case Ref: 20 005 046 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to share the lessons learned around assessing fluctuating care needs, with relevant adult social care staff and assessors.
• The Council will also inform the Ombudsman of the wider audit it is carrying out in the way care agency B has invoiced the Council.

Case Ref: 20 002 566 Category: Adult care services Sub Category: Residential care

• The Council has agreed to review the Care Provider’s practice to ensure that people supporting residents are consulted with where appropriate and kept suitably informed.
• The Council has agreed to review the Care Provider’s practice to ensure records and documentation are properly completed particularly around: •Personal information. •Falls and head injuries. •Contact with family and others. •Mental capacity. •Daily logs.
• The Council has agreed to ensure both the Council’s and care providers’ complaints processes consider potential conflicts with investigations by other bodies at the earliest opportunity. This should ensure that complaints are only put on hold where essential.
• The Council has agreed to review practice by social workers generally, to ensure care providers have all necessary information about individuals referred by the Council.

Case Ref: 20 002 088 Category: Children's care services Sub Category: Adoption

• The Council has already made improvements to the matching procedure and decision-making process.

Case Ref: 20 001 116 Category: Adult care services Sub Category: Domiciliary care

• The Council agreed to review the improvements made by the Care Provider and the impact on complaints received and sharing its findings with the Care Provider.