Case Ref: 19 015 219 Category: Adult care services Sub Category: Charging

• The Council has agreed to provide evidence of the action it has taken to ensure the Council’s Guide to Charging for Community Services is provided to service users.
• The Council has agreed to remind staff of the need to ensure service users are advised before care commences of the potential costs of their care and support and reference to this is noted in the Council’s case records.

Case Ref: 19 015 087 Category: Education Sub Category: Special educational needs

• The Council agreed to review its procedures to ensure it takes the necessary action following Education, Health and Care Plan annual review meetings to issue amendment notices and draft and final amended EHC Plans within the statutory timescales.
• The Council agreed to review its procedures to ensure it responds to complaints through its corporate complaints procedures in a timely manner.

Case Ref: 19 014 575 Category: Children's care services Sub Category: Child protection

• The Council will rewrite its guidance in relation to providing healthy snacks at contact and in making up contact that has been missed (this will be implemented after the COVID-19 pandemic)

Case Ref: 19 013 467 Category: Adult care services Sub Category: Charging

• The Council should ensure its staff are aware of their responsibilities when someone who lacks mental capacity, or their representative, refuses a needs assessment. The Council should identify if there is any need for additional training in this area.

Case Ref: 19 010 345 Category: Adult care services Sub Category: Disabled facilities grants

• The Council will remind staff they must assess any adult with the appearance of care and support needs.

Case Ref: 18 012 502 Category: Children's care services Sub Category: Friends and family carers

• Provide evidence it has reviewed the information it gives to carers who are considering permanency options, to ensure it provides information on all the options available for carers to consider with their legal representative, so they can consider these in terms of security and access to financial assessment