Case Ref: 21 007 659 Category: Adult care services Sub Category: Residential care

• The Council will arrange for Two Acres care home to remind relevant staff about keeping full records of the care provided, including the reason(s) for not offering food and drink or medication when providing end of life care.
• The Council will arrange for Two Acres care home to develop a written process for dealing with deceased resident's belongings including, where the room is cleared by care home staff, a record of items that will be stored and the method of storage, to ensure belongings are kept safe.

Case Ref: 20 013 483 Category: Adult care services Sub Category: Direct payments

• The Council has agreed to remind staff of the need to give four weeks' notice and to advise of any potential reclaim of funds before closing direct payment accounts.
• The Council has agreed to develop guidance for staff on when unspent budget will be reclaimed following the closure of a carer's direct payment following the death of the cared for person.

Case Ref: 20 012 303 Category: Other Categories Sub Category: Other

• Ensure each services’ records are up to date in relation to the reasonable adjustments that are required for contact with the complainants.
• Remind all services of the need to keep reasonable adjustments records up to date.

Case Ref: 20 011 877 Category: Children's care services Sub Category: Looked after children

• I told Council it must change its practice and comply with regs. It has said it will issue a briefing note to staff on correctly applying regs/guidance.

Case Ref: 20 011 503 Category: Transport and highways Sub Category: Parking and other penalties

• The Council has agreed to remind staff to adhere to the Council’s complaints procedure.

Case Ref: 20 004 844 Category: Education Sub Category: Special educational needs

• the Council has also agreed to make the following service improvement: review its guidance to staff on the Council’s section 19 legal duty to provide suitable alternative educational provision
• the Council has also agreed to make the following service improvement: provide training to relevant members of staff on what to do when a placement breaks down and the Council’s section 19 legal duty to provide suitable alternative educational provision;
• the Council has also agreed to make the following service improvement: produce and publish a statement on how it can help children with EHC Plans who are out of school.
• the Council has also agreed to make the following service improvement: review any other cases where Annual Reviews are currently outstanding for the 2021/22 academic year, specifically when the child or young person’s placement has broken down, and produce an action plan about how it intends to address this.
• the Council has also agreed to make the following service improvement: share this decision with relevant members of staff involved in the EHC Plan review process.

Case Ref: 20 001 814 Category: Adult care services Sub Category: Domiciliary care

• The Council has agreed to remind relevant staff of the requirement to follow the Adult Social Care complaint’s procedure.

Case Ref: 19 018 931 Category: Education Sub Category: Special educational needs

• c) Ensure staff are made aware of complying with the SEND Code of Practice if it decides not to amend an EHCP following review.

Case Ref: 20 006 641 Category: Children's care services Sub Category: Other

• The Council agrees to remind all staff dealing with complaints how to handle complaints made by MPs on behalf of constituents in line with its complaints procedure.

Case Ref: 19 017 852 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind all social work staff to discuss financial support with customers who are funding the cost of care privately.