Case Ref: 20 005 052 Category: Adult care services Sub Category: Domiciliary care

• The Council has also agreed that, within three months, it will provide evidence of how the safeguarding team has complied with the recommendations in the safeguarding report.

Case Ref: 20 004 507 Category: Education Sub Category: Special educational needs

• The Council will review its procedures for Education, Health and Care Plans to ensure requests are accurately logged when received and that where delays arise parents are kept informed.

Case Ref: 20 002 982 Category: Education Sub Category: Special educational needs

• The Council’s Special Educational Needs team should undertake a review of its communications strategy and identify and implement measures to ensure timely and accurate communications and consultations with both customers and educational placements

Case Ref: 20 001 072 Category: Adult care services Sub Category: Charging

• Ensure the care home takes steps to improve its record keeping, particularly ensuring it adequately records food and fluid intake and any concerns raised by family members.

Case Ref: 19 020 125 Category: Adult care services Sub Category: Other

• The Council has agreed to undertake a review of safeguarding procedures within three months of the date of the final decision

Case Ref: 19 019 805 Category: Education Sub Category: Special educational needs

• By 2 June 2021, the Department of Children’s Services will review and improve its communications policy to ensure timely and reliable responses to its customers.
• By 2 June 2021, the Department of Children’s Services will review its adherence to the Code, specifically about ensuring the delivery of any final Education Health and Care Plan within 20 weeks of request.

Case Ref: 19 017 147 Category: Adult care services Sub Category: Disabled facilities grants

• The Council agreed to review why the access and the additional works were not addressed in the original assessment and act to ensure these failures are not repeated on future cases.

Case Ref: 19 013 677 Category: Planning Sub Category: Planning applications

• The Council agreed to remind officers of the need to send those reporting planning breaches confirmation of the final decision in writing which also explains the reason for the decision.
• The Council agreed to remind officers of the need to either act on suggestions made by senior officers, such as applying for a Lawful Development Certificate for example, or have a record showing why this was not done.

Case Ref: 19 009 985 Category: Adult care services Sub Category: Safeguarding

• The Council will put in place a system of checks and balances to ensure the validity of its safeguarding decisions
• The Council will review the robustness of its complaints investigations.

Case Ref: 19 008 317 Category: Planning Sub Category: Enforcement

• The Council has agreed to amend its scheme of delegation for officers when it next reviews that scheme as it does not currently reflect practice when planning officers decide that it is not expedient to take planning enforcement action.