Case Ref: 22 010 727 Category: Transport and highways Sub Category: Other

• The Council will remind all the staff in the team dealing with the CAZ exemption applications of the need to provide accurate and comprehensive advice to the applicants rather than rely on generic correspondence. The Council will provide us with the evidence it has happened.

Case Ref: 22 008 146 Category: Children's care services Sub Category: Other

• The Council has agreed to provide an update on the operation of its stage two investigations and considerswhether it needs to take further action to improve the supply of complaintinvestigators.

Case Ref: 22 001 118 Category: Education Sub Category: Special educational needs

• The Council will remind social care staff of the requirement to provide advice for all Education, Health and Care needs assessments.
• The Council will consider mechanisms for staff responsible for children with medical needs, health and social care to work together with families where children are out of school for extended periods to ensure children can return to school as soon as possible, especially where children are on waiting lists for specific interventions.

Case Ref: 21 018 376 Category: Children's care services Sub Category: Disabled children

• The Council should tell us what it has done to ensure it meets the timescales at each stage of the children’s statutory complaints procedure.

Case Ref: 21 016 664 Category: Children's care services Sub Category: Other

• The Council will provide a report to a relevant overview and scrutiny committee about the timeliness of stage two statutory complaint investigations; progress with the Council’s action plan; and what further steps need to be taken to ensure investigations are completed within statutory timescales.

Case Ref: 21 011 791 Category: Adult care services Sub Category: Safeguarding

• The Council should review why the nursing home was not identified as a Person or Organisation Alleged to have Caused Harm (POACH) and why it was considered appropriate to include staff from the nursing home in a meeting about Mrs Z’s SAR. It should ensure relevant guidance for officers is updated to prevent a recurrence of this.
• The Council should review why the Safeguarding Adults Board did not consider using its powers under Section 45 of the Care Act 2014 to require the nursing home to provide information.

Case Ref: 21 009 726 Category: Environment and regulation Sub Category: Other

• Produce a guidance note or factsheet for residents on their responsibilitiesunder s167, their options around who they can use to complete works subjectto s167, and the procedure for obtaining approval from the Council. Providethis guidance note to any residents who make enquiries about this kind of workgoing forward.

Case Ref: 21 008 347 Category: Education Sub Category: Special educational needs

• The Council will review its policies to ensure that it considers each child's individual circumstances before deciding how many hours of alternative education is appropriate and records its reasons for deciding a part-time provision amounts to a suitable education for a child.
• The Council will review its processes to ensure it keeps a detailed record of the conversation where a line manager is responding to concerns raised by a service user about the service provided by officers reporting to them.

Case Ref: 21 004 103 Category: Transport and highways Sub Category: Highway repair and maintenance

• The Council agreed to remind officers of the need to communicate clear and relevant information with those reporting highway repairs/problems and clearly explain reasons for decisions.
• The Council agreed to act to ensure proper records of noise assessments are made with details showing how this was done and assessed.

Case Ref: 20 002 622 Category: Children's care services Sub Category: Other

• The Council has agreed to review how it ensures all suitable complaints are considered under the statutory complaints process.
• The Council has agreed to review how it manages complaints were reasonable adjustments are requested.
• The Council has agreed to provide information and training to staff about how to respond and communicate with complainants where reasonable adjustments are requested.