Canterbury City Council (25 026 185)

Statement Closed after initial enquiries Enforcement 08-Sep-2026

Summary: We will not investigate this complaint about how the Council responded to Mr X’s complaint about a historic planning enforcement matter. Investigating this matter would be unlikely to lead to any worthwhile outcome.

Basingstoke & Deane Borough Council (25 027 954)

Statement Closed after initial enquiries Enforcement 08-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of planning matters at his property. It would be reasonable for Mr X to use his rights of appeal to the Planning Inspector against any planning decision he is unhappy about.

Wigan Metropolitan Borough Council (25 028 182)

Statement Closed after initial enquiries Enforcement 08-Sep-2026

Summary: We will not investigate Mr X‘s complaint about planning enforcement and how the Council handled his complaint. This is because there is not enough evidence of fault in the way the Council reached its decision on the planning enforcement matter. Also, any injustice arising from the delay in responding to Mr X's complaint is not significant enough to justify our involvement.

Watford Borough Council (25 029 944)

Statement Closed after initial enquiries Enforcement 08-Sep-2026

Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement investigation into a property the complainant owns, and the subsequent complaint process. There is insufficient evidence of fault in how the Council decided to progress the case, and it would not be a good use of our resources to look at the complaints process in isolation.

Dorset Council (25 026 387)

Statement Closed after initial enquiries Enforcement 06-Sep-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled a planning application and enforcement case. There is insufficient evidence of fault and injustice to warrant an investigation.

Somerset Council (25 016 389)

Statement Upheld Enforcement 03-Sep-2026

Summary: Mr F complained the Council caused delays to act on and respond to his planning enforcement concerns for a site near his home. He also said it had failed to take enough action. We found fault by the Council for causing delays in the enforcement process and its communication with Mr F. However, we found no fault in the process it followed to reach its decisions, and some parts of Mr F’s complaint was late. The Council will apologise to acknowledge the impact its faults had on him and carry out a service improvement recommendation.

Blackburn with Darwen Council (25 028 249)

Statement Closed after initial enquiries Enforcement 02-Sep-2026

Summary: We will not investigate this complaint about the Council not taking enforcement action against a development which was built contrary to the approved plans. There is insufficient evidence of fault in the way the Council handled the matter.

Swindon Borough Council (25 027 461)

Statement Closed after initial enquiries Enforcement 01-Sep-2026

Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against an extension built next to the complainant’s home. There is insufficient evidence of fault in the way the Council reached its decision on the expediency of taking action.

Arun District Council (25 029 147)

Statement Closed after initial enquiries Enforcement 01-Sep-2026

Summary: We will not investigate this complaint that the Council has failed to adequately respond to the complainant’s concerns about a window at a neighbouring property. It is reasonable to expect the complainant to have contacted us sooner and, in any case, the claimed injustice does not directly flow from the alleged fault.

Isle of Wight Council (25 006 714)

Statement Upheld Enforcement 31-Aug-2026

Summary: The Council was at fault for delay issuing a planning enforcement notice on a business near Mr X’s home. He said noise from the business disturbed his sleep. The fault caused Mr X frustration and uncertainty. The Council has agreed to apologise and make a payment to Mr X.