Southend-on-Sea City Council (25 011 709)

Statement Closed after initial enquiries Enforcement 06-Jan-2026

Summary: We will not investigate Mrs X’s complaint about planning enforcement. There is not enough evidence of fault by the Council to warrant investigation by us.

Leicester City Council (25 022 097)

Statement Closed after initial enquiries Enforcement 06-Jan-2026

Summary: We cannot investigate Dr B’s complaint about a planning enforcement notice. This is because Dr B put in an appeal to the Planning Inspector.

Rother District Council (25 000 401)

Statement Not upheld Enforcement 06-Jan-2026

Summary: Mrs X complains the Council has not properly considered taking enforcement action against breaches of planning permission. The Council is not at fault.

Broadland District Council (25 001 111)

Statement Upheld Enforcement 05-Jan-2026

Summary: Mrs X complained the Council failed to take enforcement action regarding alleged breaches of planning conditions in respect of landscaping and tree planting as part of a nearby building development. Mrs X says the Council’s lack of enforcement action caused her significant avoidable frustration and stress. We found fault by the Council. The Council has agreed to provide an apology and financial remedy to Mrs X and take steps to prevent a recurrence of the identified fault.

Liverpool City Council (24 011 399)

Statement Upheld Enforcement 23-Dec-2025

Summary: The complaint is on behalf of a residents’ group and about the Council planning team’s inaction over a breach of planning control. The Ombudsman finds the Council was not at fault for its decisions around how to deal with the breach it found. But there was fault by way of delay, not providing updates and not keeping records of key actions. This will have caused the residents some frustration and uncertainty. Delayed complaint responses led to avoidable time and trouble. The Council has agreed to apologise, provide an update and make a symbolic payment for the avoidable time and trouble.

Wiltshire Council (25 008 520)

Statement Closed after initial enquiries Enforcement 23-Dec-2025

Summary: We will not investigate this complaint about the actions of an officer at a planning committee meeting. The meeting took place in 2023 and it is too late to complain about this now. Mr X also complains the Council failed to take enforcement action on reports of breaches of planning control. We have not seen enough evidence of fault to justify an investigation on this matter.

Ashford Borough Council (25 008 476)

Statement Closed after initial enquiries Enforcement 22-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure to acted swiftly on Mr X’s reports of breaches of planning control and environmental harm and failure to protect approved plans. It is too late to complain about matters Mr X was aware of before 2024. Also we have not seen enough evidence of fault in the way the Council considered Mr X’s report of breaches of planning control. Finally, Mr X can appeal against the Council’s decision to serve him with a building notice.

Royal Borough of Kensington & Chelsea (25 000 386)

Statement Closed after initial enquiries Enforcement 20-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s approval of a planning application in 2022 and its decision to close an enforcement case in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Eastleigh Borough Council (24 023 106)

Statement Not upheld Enforcement 19-Dec-2025

Summary: We have completed our investigation into how the Council dealt with Mrs X’s allegations of planning breaches and her complaint. We find no fault in the way the Council made its decisions and responded to the complaint.

Buckinghamshire Council (25 002 219)

Statement Not upheld Enforcement 19-Dec-2025

Summary: Mr X complained about the Council’s actions relating to a planning breach at a property near to his. We do not find any fault in the Council’s actions. The Council has sufficiently considered the breach and chosen not to take any enforcement action. This is a decision for the Council to make. We do not uphold this complaint.