Nuneaton & Bedworth Borough Council (24 012 392)

Statement Closed after initial enquiries Private housing 21-Jan-2025

Summary: We will not investigate this complaint about the Council’s investigation of private housing disrepair. There is insufficient evidence of fault which would warrant an investigation.

North Yorkshire Council (24 013 273)

Statement Closed after initial enquiries Private housing 20-Jan-2025

Summary: We will not investigate this complaint about the Council’s actions related to a private sector tenancy in which the landlord asks for compensation from the Council for damage caused by her tenant. This was a private housing tenancy and it is reasonable for Ms X to seek a remedy through the courts.

Greater London Authority (23 015 958)

Statement Not upheld Private housing 15-Jan-2025

Summary: We have ended our investigation into Mr X’s complaint about the handling of his Warmer Homes application for grant works to improve his property as there is nothing more we could achieve by further investigation.

South Hams District Council (24 013 293)

Statement Closed after initial enquiries Private housing 15-Jan-2025

Summary: We cannot investigate this complaint the Council gave false information to the Court. The law says we cannot investigate what happens in court.

Cheshire West & Chester Council (24 012 731)

Statement Upheld Private housing 09-Jan-2025

Summary: We will not investigate Mr X’s complaint that the Council provided incorrect information to his tenant. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

Newark & Sherwood District Council (24 013 538)

Statement Closed after initial enquiries Private housing 06-Jan-2025

Summary: We will not investigate Mr X’s complaint the Council failed to accept liability for property damage caused by its contractor. This is because it is reasonable for the complainant to challenge the decision on liability in the County Court.

London Borough of Bexley (24 012 294)

Statement Closed after initial enquiries Private housing 19-Dec-2024

Summary: We will not investigate this complaint about a claim that the Council has breached the terms of a bond agreement which Mr X signed with it in 2023. It is reasonable from Mr X to seek a remedy in the courts if he believes the private agreement was breached.

London Borough of Lewisham (24 001 075)

Statement Upheld Private housing 17-Dec-2024

Summary: Mr X complains about the way the Council responded to his complaints of disrepair at his rented property and harassment by his landlord. We found no evidence of fault in the way the Council considered the alleged harassment by his landlord. The Council has accepted it delayed in dealing with Mr X’s complaints and offered a suitable remedy for the injustice caused in this case. So, we have completed our investigation.

Somerset Council (24 010 500)

Statement Closed after initial enquiries Private housing 17-Dec-2024

Summary: We will not exercise discretion to investigate this complaint about disrepair in a private rented home. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner about the Council’s actions. We will not investigate a complaint about the suitability of temporary accommodation. It was reasonable for Mr X to challenge the suitability by way of a statutory review and appeal to the courts.

Oldham Metropolitan Borough Council (24 012 764)

Statement Closed after initial enquiries Private housing 12-Dec-2024

Summary: We will not investigate this complaint about the Council’s decision not to prosecute Mr X’s landlord. This is because there is insufficient evidence of fault by the Council to warrant an investigation.