London Borough of Enfield (24 016 466)

Statement Closed after initial enquiries Private housing 25-Feb-2025

Summary: We will not investigate this complaint about the Council’s delays in handing back a leased property to a landlord under a private lease agreement. This is because it does not meet the tests set out in our Assessment Code. It is reasonable to expect the landlord to seek a remedy in the courts.

North East Lincolnshire Council (24 009 361)

Statement Not upheld Private housing 25-Feb-2025

Summary: Ms X complained about the way works were carried out on her property under a grant provided by the Council. The Ombudsman does not find the Council to be at fault.

London Borough of Waltham Forest (24 012 232)

Statement Not upheld Private housing 24-Feb-2025

Summary: We have discontinued our investigation of this complaint, about the Council’s response to reports of disrepair in a privately rented property. This is because the complainant has started legal action against the Council on the same matters, which means it is now outside our jurisdiction.

Sheffield City Council (24 016 256)

Statement Closed after initial enquiries Private housing 19-Feb-2025

Summary: We will not investigate this complaint about the Council’s investigation of alleged mould/vapour/odours in the basement of a housing association property. This is because it does not meet the tests set out in our Assessment Code. We are unlikely to find fault in the Council’s response.

London Borough of Ealing (24 015 423)

Statement Closed after initial enquiries Private housing 17-Feb-2025

Summary: We will not investigate this complaint about a dispute between a private landlord and their tenants. The claimed injustice does not arise from any council failure towards the complainant.

London Borough of Islington (24 014 655)

Statement Closed after initial enquiries Private housing 02-Feb-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of private housing disrepair in 2023. this complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Tameside Metropolitan Borough Council (24 001 650)

Statement Upheld Private housing 28-Jan-2025

Summary: Mrs X complained about the Council’s failure to rehouse her tenant from her property after she served a notice. We found the Council at fault as it did not consider whether the property was reasonable for the tenant to remain in occupation, during the period Mrs X was seeking possession of the property. The Council has agreed to our recommendations to remedy the injustice.

London Borough of Croydon (24 013 655)

Statement Closed after initial enquiries Private housing 24-Jan-2025

Summary: We will not investigate Mr X’s complaint that the Council refused to engage with him when he sought to evict his tenant, or about the advice the Council gave the tenant. This is because there is not enough evidence of fault to justify investigating.

Royal Borough of Windsor and Maidenhead Council (24 013 970)

Statement Closed after initial enquiries Private housing 23-Jan-2025

Summary: We will not investigate Ms X’s complaint about the Council’s failure to issue an improvement notice or take formal action against her landlord when they started action to evict her. This is because there is insufficient evidence of fault to justify our involvement.

Nuneaton & Bedworth Borough Council (24 012 392)

Statement Closed after initial enquiries Private housing 21-Jan-2025

Summary: We will not investigate this complaint about the Council’s investigation of private housing disrepair. There is insufficient evidence of fault which would warrant an investigation.