Royal Borough of Kensington & Chelsea (24 013 711)

Statement Closed after initial enquiries Homelessness 04-Feb-2025

Summary: We will not investigate this complaint about the Councils consideration of a homeless application. It was reasonable for Mr X to challenge the Council’s decision by way of statutory review and court appeal.

Lincoln City Council (24 014 829)

Statement Closed after initial enquiries Other 04-Feb-2025

Summary: We will not investigate this complaint about the Council refusing to use its powers on illegal eviction. The complaint is late without good enough reason to investigate it now. The complaint also concerns interpretation of the law, on which it is reasonable to expect Mr X to take court action.

Birmingham City Council (24 014 488)

Statement Closed after initial enquiries Allocations 04-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision to close the complainant’s housing application. This is because there is insufficient evidence of fault by the Council.

London Borough of Brent (23 016 485)

Statement Not upheld Other 03-Feb-2025

Summary: Miss X complains the Council failed to offer her suitable accommodation and failed to honour a £250 monthly remedy agreement. Miss X also complained about a failure to make adaptions to her front door and to reimburse expenses incurred. We have concluded our investigation without making a finding of fault. The evidence does not demonstrate fault in the process when the Council made an offer of accommodation and thus its decision to cease the £250 payment arrangement. The evidence also demonstrates that the Council acted within the remit of its professional judgment in addressing the reimbursement of expenses, and the door replacement. None of these decisions indicate fault in how the Council handled the matters raised.

Rugby Borough Council (24 016 692)

Statement Closed after initial enquiries Allocations 03-Feb-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. We would be unlikely to find evidence of fault by the Council to warrant investigation.

Thurrock Council (24 014 017)

Statement Closed after initial enquiries Allocations 03-Feb-2025

Summary: We will not investigate this complaint about an unsuccessful application to join the housing register. This is because there is insufficient evidence of fault by the Council.

Buckinghamshire Council (24 014 817)

Statement Closed after initial enquiries Homelessness 03-Feb-2025

Summary: We will not investigate this late complaint about the Council’s decisions on Mr X’s homelessness application. There is not a good reason for the significant delay in Mr X bringing the complaint to us, and in any event it was reasonable for Mr X to appeal the decisions he complains about.

London Borough of Islington (24 013 418)

Statement Closed after initial enquiries Allocations 03-Feb-2025

Summary: We will not investigate this complaint about the Council’s decisions on Ms X’s homelessness application. It was reasonable for her to ask for a statutory review of the decisions and she had a further right of appeal to the County Court if this was unsuccessful.

Waverley Borough Council (24 013 469)

Statement Closed after initial enquiries Allocations 03-Feb-2025

Summary: We will not investigate Ms X’s complaint about the Council’s failure to include Mr Y as a joint tenant in 2021. There is insufficient evidence of fault to justify our involvement and we could not direct the Council to allocate alternative social housing to Mr Y.

Cheshire West & Chester Council (24 011 758)

Statement Closed after initial enquiries Other 03-Feb-2025

Summary: We will not investigate Ms X’s complaint about the Council's decision to terminate her pitch tenancy agreement on a traveller site. There is insufficient evidence of fault to warrant an investigation.