Nottingham City Council (25 019 853)

Statement Closed after initial enquiries Council house sales and leaseholders 25-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of a Right to Buy application. This is mainly because it is reasonable for Mr X to take court action.

London Borough of Lewisham (26 005 707)

Statement Closed after initial enquiries Council house sales and leaseholders 25-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision not to re-investigate what took place in respect of Mr X’s right to buy purchase, as this is a matter for the court.

Stoke-on-Trent City Council (26 006 538)

Statement Closed after initial enquiries Council house sales and leaseholders 25-Aug-2026

Summary: We will not investigate this complaint about alleged delay in the Council completing a right to buy sale as it is unlikely we will find fault.

Birmingham City Council (26 006 980)

Statement Closed after initial enquiries Council house sales and leaseholders 20-Aug-2026

Summary: We will not investigate this complaint about a cancelled right to buy application as Mr X can take his case to court.

Birmingham City Council (26 013 744)

Statement Closed after initial enquiries Council house sales and leaseholders 19-Aug-2026

Summary: We will not investigate Ms X’s complaint about delays in the Council progressing her Right to Buy application. It would be reasonable to expect her to use the statutory delay procedure and take the matter to court if necessary.

London Borough of Haringey (26 013 109)

Statement Closed after initial enquiries Council house sales and leaseholders 13-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s delays while considering his Right to Buy application. This is because it is reasonable to expect Mr X to have used the court remedy available. Also, we cannot achieve the outcome requested.

Birmingham City Council (26 012 016)

Statement Closed after initial enquiries Council house sales and leaseholders 11-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of a ‘Right to Buy’ application. This is because we cannot achieve the outcomes requested.

City of Wolverhampton Council (26 013 006)

Statement Closed after initial enquiries Council house sales and leaseholders 11-Aug-2026

Summary: We will not investigate this complaint about how the Council cancelled Ms X’s Right to Buy application. This is because there is a specific legal route to address this issue and it is reasonable for Ms X to use it.

Wokingham Borough Council (25 013 926)

Statement Upheld Council house sales and leaseholders 10-Aug-2026

Summary: Miss X complains about the advice given to her by the Council during the Right to Buy process. She says the Council told her that it would not carry out repairs to the property while the Right to Buy process was underway. Therefore, she postponed buying the property to complete the repairs. Once these repairs were complete, she discovered the discount had been lowered and the advice provided by the Council was incorrect. She therefore says she has lost out on a discount of around £60,000. We found the Council at fault. It has provided wrong and inconsistent information. The Council has agreed to apologise, make payment to recognise the injustice to Miss X and make a service improvement.

London Borough of Hillingdon (26 005 973)

Statement Closed after initial enquiries Council house sales and leaseholders 05-Aug-2026

Summary: We will not investigate this complaint about the cancellation of a right to buy application as Miss X can take her case to court.