Birmingham City Council (26 012 016)

Statement Closed after initial enquiries Council house sales and leaseholders 11-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of a ‘Right to Buy’ application. This is because we cannot achieve the outcomes requested.

City of Wolverhampton Council (26 013 006)

Statement Closed after initial enquiries Council house sales and leaseholders 11-Aug-2026

Summary: We will not investigate this complaint about how the Council cancelled Ms X’s Right to Buy application. This is because there is a specific legal route to address this issue and it is reasonable for Ms X to use it.

Wokingham Borough Council (25 013 926)

Statement Upheld Council house sales and leaseholders 10-Aug-2026

Summary: Miss X complains about the advice given to her by the Council during the Right to Buy process. She says the Council told her that it would not carry out repairs to the property while the Right to Buy process was underway. Therefore, she postponed buying the property to complete the repairs. Once these repairs were complete, she discovered the discount had been lowered and the advice provided by the Council was incorrect. She therefore says she has lost out on a discount of around £60,000. We found the Council at fault. It has provided wrong and inconsistent information. The Council has agreed to apologise, make payment to recognise the injustice to Miss X and make a service improvement.

London Borough of Hillingdon (26 005 973)

Statement Closed after initial enquiries Council house sales and leaseholders 05-Aug-2026

Summary: We will not investigate this complaint about the cancellation of a right to buy application as Miss X can take her case to court.

Wigan Metropolitan Borough Council (26 006 801)

Statement Closed after initial enquiries Council house sales and leaseholders 05-Aug-2026

Summary: We will not investigate this complaint about a disputed right to buy discount as Miss X can take her case to court.

Manchester City Council (25 028 432)

Statement Closed after initial enquiries Council house sales and leaseholders 04-Aug-2026

Summary: We cannot investigate this complaint that the Council failed to carry out emergency repairs at Miss X’s home as this matter is not within our legal remit.

London Borough of Newham (26 012 037)

Statement Closed after initial enquiries Council house sales and leaseholders 29-Jul-2026

Summary: We will not investigate this complaint about how the Council has dealt with X’s Right to Buy application. There is a legal route for X to use, and it is reasonable for them to do so.

Leicester City Council (26 010 677)

Statement Closed after initial enquiries Council house sales and leaseholders 23-Jul-2026

Summary: We will not investigate the Council’s handling of a right to buy application. This is because the complaint is late and there are no good reasons to investigate now.

Kirklees Metropolitan Borough Council (26 003 985)

Statement Closed after initial enquiries Council house sales and leaseholders 23-Jul-2026

Summary: We will not investigate this complaint about a disputed right to buy discount as the complainant can take his case to court.

London Borough of Hounslow (25 030 578)

Statement Closed after initial enquiries Council house sales and leaseholders 22-Jul-2026

Summary: We will not investigate this complaint about a right to buy discount as the complainant can seek his remedy in court.