Sheffield City Council (24 013 277)

Statement Closed after initial enquiries Council house sales and leaseholders 15-Jan-2025

Summary: We will not investigate Ms Y’s complaint that the Council failed to provide accurate information as part of her Council house purchase. There is insufficient evidence of fault to justify this. If there is a dispute about the amount the Council should pay to buy back the property, Ms Y can refer this to the District Valuer.

Dudley Metropolitan Borough Council (24 013 125)

Statement Closed after initial enquiries Council house sales and leaseholders 14-Jan-2025

Summary: We will not investigate this complaint about the Council’s rejection of a Right to Buy application. It was reasonable for Mr X to challenge the Council’s decision in the County Court.

London Borough of Waltham Forest (24 016 682)

Statement Closed after initial enquiries Council house sales and leaseholders 20-Dec-2024

Summary: We will not investigate this complaint about a ‘right to buy’ application. Mrs X could reasonably have taken court action. It is unlikely we could reach a clear enough view on matters concerning the ‘right to buy’ application. It is more appropriate for the Information Commissioner and Tribunal to consider the alleged breach of the Freedom of Information Act.

London Borough of Southwark (24 011 475)

Statement Closed after initial enquiries Council house sales and leaseholders 18-Dec-2024

Summary: We will not investigate this complaint about the Council’s failure to inform Ms X of the application of a cost floor to Ms X’s Right to Buy for her Council home when she transferred to it in 2018. We have no jurisdiction to investigate the management of tenancies by social housing landlords. There is no fault in the Council’s calculation of Ms X’s discount for her current application.

Sheffield City Council (24 010 973)

Statement Closed after initial enquiries Council house sales and leaseholders 03-Dec-2024

Summary: We will not investigate Ms X’s complaint about a Right to Buy application because it is late and we see no good reason to exercise discretion and consider it now.

London Borough of Islington (23 021 412)

Statement Closed after initial enquiries Council house sales and leaseholders 01-Dec-2024

Summary: We will not investigate this complaint about the Council pursuing rent arrears for a tenancy which dates back to 2002. We have no jurisdiction to investigate complaints about social housing tenancies and rent accounts.

City of Doncaster Council (24 010 645)

Statement Closed after initial enquiries Council house sales and leaseholders 22-Nov-2024

Summary: We will not investigate this complaint about valuation and delay in the right to buy process. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The valuation was made by the District Valuer. It is binding and we have no jurisdiction over District Valuer decisions. The complainant has used the legal notice of delay and it is reasonable to expect them to proceed to court action.

Central Bedfordshire Council (24 011 392)

Statement Closed after initial enquiries Council house sales and leaseholders 18-Nov-2024

Summary: We will not investigate this complaint about delays to the right to buy process. This is because it is reasonable for the complainant to go to court.

Stevenage Borough Council (23 017 819)

Statement Upheld Council house sales and leaseholders 15-Nov-2024

Summary: Ms Y complained about the way the Council dealt with her Right to Buy application. We have found fault by the Council, causing injustice, in failing to communicate properly and keep proper records regarding her application, and its poor complaint handling. The Council has agreed to remedy this injustice by apologising to Ms Y, making a symbolic payment to reflect the upset caused and reporting on improvements to its service.

Fareham Borough Council (24 009 456)

Statement Closed after initial enquiries Council house sales and leaseholders 13-Nov-2024

Summary: We will not investigate this complaint about the way the Council conducted a property sale. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the Council’s actions. And we cannot decide whether the Council has discriminated against the complainant.