Decision search
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Essex County Council (24 003 815)
Statement Not upheld Special educational needs 20-Jan-2025
Summary: Miss B complained the Council failed to provide her son with access to suitable, full-time education. We have not found any fault in the Council’s actions when considering and providing its section 19 duty.
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Milton Keynes Council (24 006 946)
Statement Upheld Homelessness 20-Jan-2025
Summary: Miss B says the Council failed to act to prevent her becoming homeless and wrongly referred her case to another local authority when she could not return there due to experiencing abuse. The concerns about the referral to another local authority are outside the Ombudsman’s jurisdiction. The Council dealt with the initial homeless application properly but did not provide Miss B with accommodation as it should have done. An apology, payment to Miss B and training for officers is satisfactory remedy.
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Wirral Metropolitan Borough Council (24 008 237)
Statement Upheld Special educational needs 20-Jan-2025
Summary: We upheld a complaint about a failure to ensure Z received the special educational provision in her Education, Health and Care (EHC) Plan and a delay in completing Z’s annual review. The Council has already apologised, offered payments to reflect the lost provision, avoidable frustration, uncertainty and delay in appeal rights. This is an appropriate remedy.
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Essex County Council (24 010 334)
Statement Closed after initial enquiries Special educational needs 20-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health, and Care Plan. Some of Miss X’s complaint is late, and there are parts we cannot consider, because Miss X raised the issues with the SEND Tribunal. Of the parts remaining we could consider, we will not. The Council have apologised and agreed to take action; therefore it is unlikely further investigation by us would lead to a different outcome for Miss X.
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Kent County Council (24 010 842)
Statement Closed after initial enquiries Special educational needs 20-Jan-2025
Summary: We will not investigate Miss X’s complaint about an Education Health and Care Plan annual review failure. We cannot investigate the potential injustice caused by any Council failure, because we cannot investigate issues which are not separable from a Tribunal appeal.
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Kent County Council (24 012 808)
Statement Closed after initial enquiries Special educational needs 20-Jan-2025
Summary: We will not investigate this complaint about the Council’s actions when her child’s Education, Health and Care Plan was transferred from another Council’s area. This is because Mrs X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places most of the complaint outside our jurisdiction. The delay in carrying out the Tribunal’s decision is not enough to warrant us investigating. We will not look at the Council’s complaint handling as a standalone issue.
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Essex County Council (24 012 867)
Statement Upheld Special educational needs 20-Jan-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Leicester City Council (24 013 024)
Statement Closed after initial enquiries Council tax 20-Jan-2025
Summary: We will not investigate this complaint about council tax liability because it is reasonable for Ms X to approach the Valuation Tribunal to challenge her liability for council tax.
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Devon County Council (24 013 168)
Statement Upheld Special educational needs 20-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council failing to issue her child’s final education, health, and care plan within the statutory timescales. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Gateshead Metropolitan Borough Council (24 013 172)
Statement Closed after initial enquiries Alternative provision 20-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council not supplying alternative provision for her child because it is late.