Summary: We have no jurisdiction to investigate a complaint about the actions of the Council in its role as a social landlord.

The complaint

1. The Council has told the complainant, who I refer to here as Mrs B, to remove an awning from the building where she lives.

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The Ombudsman’s role and powers

2. We cannot investigate a complaint about action taken by or on behalf of a local authority in its capacity as a registered provider of social housing. This means action in connection with its housing activities so far as they relate to the provision or management of social housing. [Local Government Act 1974, Schedule 5.5 (as amended)]

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How I considered this complaint

3. I considered information provided by Mrs B.

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My assessment

4. Mrs B is a tenant of the Council which manages property where she lives. We cannot investigate her complaint because our jurisdiction does not cover complaints about the management of social housing.

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Final decision

5. We have no jurisdiction to investigate this complaint.

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Investigator's decision on behalf of the Ombudsman