Refuse and recycling


Recent statements in this category are shown below:

  • Manchester City Council (17 004 812)

    Statement Closed after initial enquiries Refuse and recycling 08-Aug-2017

    Summary: Miss X complained about the Council's failure to inform her about notice required for cancelling a bulky waste collection. The Ombudsman will not investigate this complaint. There is insufficient evidence of significant injustice caused by the Council's actions.

  • Newcastle-under-Lyme Borough Council (16 006 896)

    Statement Upheld Refuse and recycling 02-Aug-2017

    Summary: There is fault by the Council; it did not properly consider a request for an assisted waste collection. The Council will reconsider the issue.

  • Horsham District Council (16 016 211)

    Statement Upheld Refuse and recycling 01-Aug-2017

    Summary: there was no fault in the Council's decision to restrict Mr X's contact regarding his complaints. The Council's refusal to replace a damaged street sign did not cause him any injustice. And there was no fault in the Council's response to Mr X's report of a damaged lamppost.

  • Newcastle upon Tyne City Council (16 019 114)

    Statement Upheld Refuse and recycling 31-Jul-2017

    Summary: The Council failed properly to collect Miss B's refuse. It has agreed my recommendations to check the collections and to pay Miss B £150.

  • Newcastle upon Tyne City Council (16 019 160)

    Statement Upheld Refuse and recycling 28-Jul-2017

    Summary: The Council was at fault for missing assisted lift waste collections from the complainant's address. It also made mistakes when trying to resolve the complaint and so failed to prevent further missed collections. The Council has agreed to take action to remedy the complaint. It will apologise to the complainant, monitor future collections for a time and pay her £200 in recognition of the injustice caused.

  • Brighton & Hove City Council (17 004 997)

    Statement Closed after initial enquiries Refuse and recycling 26-Jul-2017

    Summary: The Ombudsman will not investigate this complaint about the position of communal waste bins. This is because there is insufficient evidence of fault by the Council.

  • Northampton Borough Council (17 004 601)

    Statement Closed after initial enquiries Refuse and recycling 25-Jul-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the damaged grass verge outside his home. It is unlikely the Ombudsman would achieve significantly more for Mr B and, if Mr B remains dissatisfied, it is reasonable to expect him to go to court to seek a remedy.

  • Newcastle upon Tyne City Council (16 012 266)

    Statement Upheld Refuse and recycling 18-Jul-2017

    Summary: I uphold this complaint about waste collections as there was fault. I am satisfied the Council's actions are enough to provide a suitable remedy.

  • Northampton Borough Council (17 004 978)

    Statement Closed after initial enquiries Refuse and recycling 17-Jul-2017

    Summary: The Ombudsman will not investigate this complaint about Council contractors leaving recycling baskets in the wrong place. The Council has now resolved the matter.

  • Surrey Heath Borough Council (16 006 950)

    Statement Closed after initial enquiries Refuse and recycling 14-Jul-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about persistent problems with his bin collections. The matter is now resolved and further consideration of the complaint will not achieve any more for Mr B.

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