Central Bedfordshire Council (23 017 283)

Statement Closed after initial enquiries Refuse and recycling 11-Mar-2024

Summary: We will not investigate this complaint about waste collections. This is because any injustice to the complainant is not significant enough to justify our involvement and it is unlikely an investigation would add to the one carried out by the Council.

South Tyneside Metropolitan Borough Council (23 016 832)

Statement Closed after initial enquiries Refuse and recycling 11-Mar-2024

Summary: We will not investigate this complaint about strike action which is affecting bin collections. This is because the law prevents us from investigating complaints about matters that affect most of the residents in a council’s area.

Basildon Borough Council (23 017 129)

Statement Closed after initial enquiries Refuse and recycling 07-Mar-2024

Summary: We will not investigate this complaint about a delay in the Council delivering a new recycling bag. This is because the problem has been resolved and there is insufficient evidence of injustice.

Manchester City Council (23 017 140)

Statement Closed after initial enquiries Refuse and recycling 07-Mar-2024

Summary: We will not investigate Ms X’s complaint about the Council on several occasions not fully emptying her waste bin. Investigation would not achieve a different outcome and the personal injustice caused by the matter complained of is not sufficiently significant to warrant an investigation.

Elmbridge Borough Council (23 016 781)

Statement Closed after initial enquiries Refuse and recycling 07-Mar-2024

Summary: We will not investigate this complaint about the Council’s decision to remove the complainant’s rubbish bins. This is because the Council has reversed its decision and there is not enough injustice to require an investigation.

Warrington Council (23 016 685)

Statement Closed after initial enquiries Refuse and recycling 06-Mar-2024

Summary: We will not investigate this complaint about missed refuse collections during strike action. This is because we cannot pursue matters which affect all or most people in the Council’s area, we cannot achieve the outcome the complainant is seeking, and there is not enough evidence of fault causing a significant personal justice with regard to the green waste collection service.

Mansfield District Council (23 010 993)

Statement Upheld Refuse and recycling 06-Mar-2024

Summary: we found the Council repeatedly missed bin collections from Ms X’s home and this was service failure. As Ms X has a disability, and is eligible for assisted collections, this had a significant impact on her. She had the inconvenience and frustration of reporting missed collections over a long period and making a complaint to secure some improvement in the service.

Swindon Borough Council (23 016 867)

Statement Closed after initial enquiries Refuse and recycling 06-Mar-2024

Summary: We will not investigate this complaint about difficulties the complainant had getting replacement recycling bags. This is because the problem has been resolved.

Leeds City Council (23 017 670)

Statement Closed after initial enquiries Refuse and recycling 06-Mar-2024

Summary: We will not investigate this complaint about noise nuisance from early refuse collections. This is because there is not enough evidence of fault to justify an investigation.

Bristol City Council (23 016 619)

Statement Closed after initial enquiries Refuse and recycling 05-Mar-2024

Summary: We will not investigate this complaint about the Council’s waste recycling collection. There is insufficient evidence of significant personal injustice which would warrant an investigation.