Refuse and recycling


Recent statements in this category are shown below:

  • City Of Bradford Metropolitan District Council (16 007 248)

    Statement Upheld Refuse and recycling 12-Jun-2017

    Summary: The incorrect information given to the Ombudsman by the Council about the date Mr X first complained has not caused him a significant enough injustice to warrant further investigation.

  • Liverpool City Council (17 002 298)

    Statement Closed after initial enquiries Refuse and recycling 09-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about a missed bin collection. This is because it is unlikely I could add to the Council's response and because there is insignificant evidence of injustice.

  • East Riding of Yorkshire Council (16 016 340)

    Statement Not upheld Refuse and recycling 08-Jun-2017

    Summary: I do not uphold this complaint about refuse collection as I have found no evidence of fault by the Council.

  • Stockport Metropolitan Borough Council (16 016 717)

    Statement Upheld Refuse and recycling 07-Jun-2017

    Summary: The Council was not at fault in collecting Mr Z's bins or investigating where collectors put emptied bins. It wrongly refused to give Mr Z its bin collection procedure but then apologised and gave him the procedure, appropriately remedying his injustice.

  • Liverpool City Council (16 012 253)

    Statement Closed after initial enquiries Refuse and recycling 05-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about missed bin collections because there is insufficient evidence of fault by the Council.

  • Norfolk County Council (17 002 016)

    Statement Closed after initial enquiries Refuse and recycling 01-Jun-2017

    Summary: The Ombudsman will not investigate Mr X's complaints about an alleged assault by staff at a recycling centre and that the Council has sought to cover up the incident by redacting CCTV footage. We cannot achieve the outcome Mr X wants and other bodies are better placed to investigate the issues he complains about. The police are currently investigating the alleged assault and Mr X may ask the Information Commissioner to look into the Council's response to his requests if he believes it failed to comply with the law.

  • Leeds City Council (17 001 347)

    Statement Closed after initial enquiries Refuse and recycling 24-May-2017

    Summary: The Ombudsman will not investigate Mrs X's complaint that the Council has limited the amount of garden waste it will collect from her property by removing one of her brown bins. The Council's actions are in line with its policy and it is therefore unlikely we would find fault.

  • City of York Council (17 001 606)

    Statement Closed after initial enquiries Refuse and recycling 24-May-2017

    Summary: The Ombudsman will not investigate how the Council has dealt with the complainant's concerns about her neighbour's waste recycling. It is unlikely he would find fault by the Council has caused the complainant significant injustice. The complainant's concerns are also about something which affects all or most of the people in the Council's area.

  • London Borough of Ealing (17 001 897)

    Statement Upheld Refuse and recycling 23-May-2017

    Summary: The Ombudsman will not investigate this complaint about alleged fly-tipping. This is because the Council has withdrawn the allegation and resolved the complaint.

  • Newcastle-under-Lyme Borough Council (17 000 065)

    Statement Closed after initial enquiries Refuse and recycling 22-May-2017

    Summary: The Ombudsman will not investigate this complaint about a missed refuse collection. This is because there is insufficient evidence of fault and injustice.

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