Refuse and recycling


Recent statements in this category are shown below:

  • Brighton & Hove City Council (16 013 071)

    Statement Upheld Refuse and recycling 25-Apr-2017

    Summary: I uphold the complaint about delays in collecting recycling from communal bins. The Council has agreed to my recommendations.

  • Durham County Council (16 019 215)

    Statement Closed after initial enquiries Refuse and recycling 21-Apr-2017

    Summary: The Ombudsman will not investigate this complaint about a £20 charge to replace a bin. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Wandsworth (17 000 198)

    Statement Closed after initial enquiries Refuse and recycling 21-Apr-2017

    Summary: The Ombudsman will not investigate this complaint about a Fixed Penalty Notice for littering. This is because it is not his role to decide if someone has committed an offence - that is a matter for the courts. In addition, there is insufficient evidence of fault by the Council.

  • Blackburn with Darwen Council (17 000 028)

    Statement Closed after initial enquiries Refuse and recycling 20-Apr-2017

    Summary: The Ombudsman will not investigate this complaint about a £25 charge to collect garden waste. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Merton (17 000 151)

    Statement Closed after initial enquiries Refuse and recycling 19-Apr-2017

    Summary: The Ombudsman will not investigate this complaint about a missed bin collection because the Council has provided a proportionate response and there is not enough injustice to warrant an investigation.

  • Mansfield District Council (16 018 969)

    Statement Closed after initial enquiries Refuse and recycling 19-Apr-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to collect the garden waste bin from the back garden. This is because the Council has agreed to the complainant's request.

  • Royal Borough of Greenwich (16 015 242)

    Statement Upheld Refuse and recycling 19-Apr-2017

    Summary: The Council was at fault in failing to empty Mr B's bin. The Ombudsman will not pursue the complaint further because the Council has provided a satisfactory remedy for the injustice caused.

  • London Borough of Waltham Forest (16 018 943)

    Statement Closed after initial enquiries Refuse and recycling 18-Apr-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about damage caused to her potted plants and front gate by the Council's refuse collectors. The complaint is late and any claim for property damage is better put to the courts.

  • London Borough of Merton (16 017 872)

    Statement Closed after initial enquiries Refuse and recycling 07-Apr-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about missed refuse collections. This is because the Council has taken action to deal with his concerns and it is unlike an investigation will lead to a different outcome.

  • Manchester City Council (16 018 780)

    Statement Closed after initial enquiries Refuse and recycling 07-Apr-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to give the complainant a second bin. This is because there is insufficient evidence of fault by the Council or that Mr X has been caused an injustice.

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