Summary: We will not investigate this complaint about the Council’s delay in dealing with reports of fly tipping. The Council has removed the fly tipped material and apologised for the delay. We are satisfied with the Council’s actions on this point.

The complaint

1. Mr X complains the Council delayed in dealing with his repeated reported of fly tipped asbestos.

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The Ombudsman’s role and powers

2. It is our decision whether to start, and when to end an investigation into something the law allows us to investigate. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)
3. If we are satisfied with an organisation’s actions or proposed actions, we can complete our investigation and issue a decision statement. (Local Government Act 1974, section 30(1B) and 34H(i), as amended)

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How I considered this complaint

4. I considered information provided by Mr X and the Council.
5. I considered the Ombudsman’s Assessment Code.

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My assessment

6. The Council has acknowledged that it failed to act on Mr X’s reports of fly tipped asbestos as soon as it should have. It has removed the fly tipped material. It has apologised to Mr X for the delay. And information on its procedure for reporting fly tipping to the Council and the intended timescales for removal are detailed on its website of fly tipping is detailed on its website.

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Final decision

7. We will not investigate Mr X’s complaint because we are satisfied with the Councils actions to resolve this complaint.

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Investigator's decision on behalf of the Ombudsman