Environment Agency (24 003 440)

Statement Closed after initial enquiries Drainage 21-Jul-2024

Summary: We will not investigate this complaint about an alleged failure by the Authority to engage with the complainant about ways to improve the accuracy of flood warnings. This is because there is insufficient evidence of the complainant having personally suffered a significant enough injustice to warrant our involvement.

Environment Agency (23 014 846)

Statement Closed after initial enquiries Drainage 16-Jul-2024

Summary: We cannot investigate this complaint about how the Environment Agency dealt with reports of a leaking septic tank. We have no jurisdiction to consider the matters complained about.

Devon County Council (24 002 359)

Statement Closed after initial enquiries Drainage 03-Jul-2024

Summary: We will not investigate this complaint about the Council’s consideration of surface water drainage issues for a new development which may potentially increase the flooding risk to Mr X’s property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Northumberland County Council (23 018 877)

Statement Not upheld Drainage 24-Jun-2024

Summary: Ms X complained the about the way the Council handled reports of flooding at her property caused by blockages along a watercourse. Ms X said as a result her property continues to flood. We have not found the Council at fault.

Swindon Borough Council (24 001 978)

Statement Closed after initial enquiries Drainage 11-Jun-2024

Summary: We will not investigate this complaint about drainage because the Council’s insurers and the courts are better placed to deal with the complaint.

Leeds City Council (24 003 224)

Statement Closed after initial enquiries Drainage 11-Jun-2024

Summary: We will not investigate this complaint about drainage because the courts and insurers are better placed to deal with the complaint.

Leeds City Council (23 019 108)

Statement Closed after initial enquiries Drainage 20-May-2024

Summary: We will not investigate this complaint about the Council’s failure to take action to address flooding at Ms X’s property. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.

Bournemouth, Christchurch and Poole Council (23 021 432)

Statement Closed after initial enquiries Drainage 14-May-2024

Summary: We will not investigate this complaint about work carried out by the Council which Mr X says has led to more frequent flooding of an area which sits against his retaining wall. This is because Mr X has a court remedy available against the Council which places the complaint outside our jurisdiction.

Wiltshire Council (23 016 815)

Statement Closed after initial enquiries Drainage 07-May-2024

Summary: We will not investigate this complaint about drainage because the courts are better placed to consider the complaint.

Mole Valley District Council (24 000 189)

Statement Closed after initial enquiries Drainage 10-Apr-2024

Summary: We will not investigate this complaint about drainage because the courts and insurers are better placed to consider the issue.