Cemeteries and crematoria


Recent statements in this category are shown below:

  • New Forest District Council (17 002 658)

    Statement Closed after initial enquiries Cemeteries and crematoria 15-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to allow the complainant to put kerbstones around her husband's grave. This is because there is insufficient evidence of fault by the Council. There are also no grounds to ask the Council to pay compensation for some stolen flowers.

  • Ashfield District Council (16 014 816)

    Statement Not upheld Cemeteries and crematoria 31-May-2017

    Summary: There is no evidence of procedural fault in the Council's decision to sell the exclusive right of burial for an unpurchased grave.

  • Welwyn Hatfield Borough Council (16 008 164)

    Statement Not upheld Cemeteries and crematoria 25-May-2017

    Summary: The investigation of this complaint about maintenance of a grave has been discontinued as Ms X is too unwell to participate.

  • London Borough of Southwark (16 014 784)

    Statement Upheld Cemeteries and crematoria 28-Apr-2017

    Summary: The Council failed to give participants in a meeting the right of reply before writing to them to remind them of the behaviour its Code of Conduct expected at meetings. This led to an impression the Council had assumed guilt when it had not decided on guilt.

  • Stockport Metropolitan Borough Council (16 012 399)

    Statement Upheld Cemeteries and crematoria 20-Apr-2017

    Summary: the Council was not at fault for refusing to enforce cemetery terms and conditions relating to the removal of tributes. The Council should have explained the change in policy to Mr B. An apology and commitment to tell lease holders of changes in policy relating to sensitive areas of cemetery management is satisfactory remedy for the injustice caused.

  • London Borough of Lambeth (16 015 607)

    Statement Upheld Cemeteries and crematoria 01-Mar-2017

    Summary: The Ombudsman does not have reason to investigate this complaint about the Council's inability to locate a family grave in one of its cemeteries. This is because we cannot not achieve the main outcome the complainant is seeking regarding this matter. In addition the Council has provided a suitable remedy in the circumstances.

  • Walsall Metropolitan Borough Council (16 011 932)

    Statement Not upheld Cemeteries and crematoria 17-Feb-2017

    Summary: Mr B says the Council failed to maintain graves in line with procedures. He also feels the Council failed to properly investigate his complaint about a maintenance operative in 2016. The Ombudsman has found the Council acted in line with procedures. There is one instance of administrative fault but this did not cause a significant injustice. The Ombudsman has completed the investigation.

  • Three Rivers District Council (16 005 818)

    Statement Not upheld Cemeteries and crematoria 01-Feb-2017

    Summary: Mrs B complains about the Council's refusal to allow her to pre-purchase a grave plot, put in a double headstone and place memorabilia on her husband's grave. The Ombudsman has not found evidence of fault.

  • Durham County Council (16 012 965)

    Statement Closed after initial enquiries Cemeteries and crematoria 06-Jan-2017

    Summary: The Ombudsman will not investigate Mrs B's complaint about Council errors with the form she needed to order her late father's headstone. Although the errors caused Mrs B some upset, the Council has apologised and offered to refund the fee Mrs B paid. Further consideration of the complaint would not achieve any more for Mrs B.

  • Wakefield City Council (16 007 808)

    Statement Upheld Cemeteries and crematoria 22-Dec-2016

    Summary: Ms A complains about the Council's poor upkeep of one of its cemeteries which has been neglected and become overgrown and unkempt. There has been fault by the Council which caused Ms A injustice but as it has carried out work, and offered to visit the cemetery with her to address her specific concerns, the complaint is viewed as satisfactorily resolved and the Ombudsman will not pursue it any further.

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