Recent statements in this category are shown below:
Statement Closed after initial enquiries Cemeteries and crematoria 15-Jun-2017
Summary: The Ombudsman will not investigate this complaint about the Council's decision not to allow the complainant to put kerbstones around her husband's grave. This is because there is insufficient evidence of fault by the Council. There are also no grounds to ask the Council to pay compensation for some stolen flowers.
Statement Not upheld Cemeteries and crematoria 31-May-2017
Summary: There is no evidence of procedural fault in the Council's decision to sell the exclusive right of burial for an unpurchased grave.
Statement Not upheld Cemeteries and crematoria 25-May-2017
Summary: The investigation of this complaint about maintenance of a grave has been discontinued as Ms X is too unwell to participate.
Statement Upheld Cemeteries and crematoria 28-Apr-2017
Summary: The Council failed to give participants in a meeting the right of reply before writing to them to remind them of the behaviour its Code of Conduct expected at meetings. This led to an impression the Council had assumed guilt when it had not decided on guilt.
Statement Upheld Cemeteries and crematoria 20-Apr-2017
Summary: the Council was not at fault for refusing to enforce cemetery terms and conditions relating to the removal of tributes. The Council should have explained the change in policy to Mr B. An apology and commitment to tell lease holders of changes in policy relating to sensitive areas of cemetery management is satisfactory remedy for the injustice caused.
Statement Upheld Cemeteries and crematoria 01-Mar-2017
Summary: The Ombudsman does not have reason to investigate this complaint about the Council's inability to locate a family grave in one of its cemeteries. This is because we cannot not achieve the main outcome the complainant is seeking regarding this matter. In addition the Council has provided a suitable remedy in the circumstances.
Statement Not upheld Cemeteries and crematoria 17-Feb-2017
Summary: Mr B says the Council failed to maintain graves in line with procedures. He also feels the Council failed to properly investigate his complaint about a maintenance operative in 2016. The Ombudsman has found the Council acted in line with procedures. There is one instance of administrative fault but this did not cause a significant injustice. The Ombudsman has completed the investigation.
Statement Not upheld Cemeteries and crematoria 01-Feb-2017
Summary: Mrs B complains about the Council's refusal to allow her to pre-purchase a grave plot, put in a double headstone and place memorabilia on her husband's grave. The Ombudsman has not found evidence of fault.
Statement Closed after initial enquiries Cemeteries and crematoria 06-Jan-2017
Summary: The Ombudsman will not investigate Mrs B's complaint about Council errors with the form she needed to order her late father's headstone. Although the errors caused Mrs B some upset, the Council has apologised and offered to refund the fee Mrs B paid. Further consideration of the complaint would not achieve any more for Mrs B.
Statement Upheld Cemeteries and crematoria 22-Dec-2016
Summary: Ms A complains about the Council's poor upkeep of one of its cemeteries which has been neglected and become overgrown and unkempt. There has been fault by the Council which caused Ms A injustice but as it has carried out work, and offered to visit the cemetery with her to address her specific concerns, the complaint is viewed as satisfactorily resolved and the Ombudsman will not pursue it any further.