Disabled children


Recent statements in this category are shown below:

  • Essex County Council (16 004 798)

    Statement Upheld Disabled children 14-Jun-2017

    Summary: The Council took too long to deal with Miss M's complaint about social care provision for her children, T and L. They each have disabilities. The Ombudsman asked the Council to apologise to Miss M, and carry out a child and family assessment. The Council has completed the assessment. The Council has agreed pay Miss M £250 for the delay in dealing with her complaint.

  • Lancashire County Council (16 017 256)

    Statement Upheld Disabled children 08-Jun-2017

    Summary: The Council did not ensure Child Y's Occupational Therapy assessment considered his current needs. This fault caused his mother Ms X and family uncertainty and raised expectations. The Council has agreed to reassess Y's needs. It has agreed to work with the Borough Council to find a solution to those needs. The Council has agreed to take other actions to remedy injustice caused by the fault and prevent its reoccurrence.

  • Calderdale Metropolitan Borough Council (16 015 079)

    Statement Closed after initial enquiries Disabled children 07-Jun-2017

    Summary: Mrs C complains about child social care's failure to provide an appropriate level of service for her two sons and herself as their carer. The complaint is premature for the Ombudsman since there is no evidence that the Council has had an opportunity to investigate and resolve the complaint under the relevant local complaints procedure.

  • Leicestershire County Council (15 012 296)

    Statement Not upheld Disabled children 22-May-2017

    Summary: There is no fault in the Council's Stage 2 investigation into Mrs X's complaint about her family's care package.

  • Nottinghamshire County Council (16 013 231)

    Statement Not upheld Disabled children 28-Apr-2017

    Summary: There was no fault when the Council decided in early 2016 to stop providing Miss M's disabled son, S, with an enhanced level of short breaks support through a Personal Budget. There was also no fault in the Council's later assessment which concluded S may be at risk of emotional harm. The Council is continuing to work with the family and is providing support to her son.

  • Warrington Council (16 014 867)

    Statement Upheld Disabled children 05-Apr-2017

    Summary: There was fault in the way the Council considered Mrs M's application to renew her disabled teenage son's Blue Badge. The Council has agreed to carry out a face to face assessment to establish if he is eligible. This is a suitable response.

  • Northamptonshire County Council (16 015 183)

    Statement Upheld Disabled children 03-Apr-2017

    Summary: The Council has not properly investigated Mr and Mrs B's complaint about reductions to their daughter's care package. At my recommendation, the Council will now investigate the complaint in line with the statutory complaints procedure for children's services.

  • Wirral Metropolitan Borough Council (16 017 968)

    Statement Closed after initial enquiries Disabled children 31-Mar-2017

    Summary: The Ombudsman will not investigate this complaint about the use of the complainant's son's direct payments. This is because there is no evidence of fault in the council's actions and nothing we could add to the Council's investigation.

  • Hertfordshire County Council (16 006 771)

    Statement Not upheld Disabled children 29-Mar-2017

    Summary: There is no evidence of fault in the level of care the Council has provided for Mrs X's son Y.

  • North Yorkshire County Council (16 008 191)

    Statement Upheld Disabled children 23-Mar-2017

    Summary: The Council failed to make sure it had ordered equipment for Ms X's son, Y, and this added six weeks to the time taken. It has apologised to Ms X and changed its procedures, and it will also pay her £150 for the distress caused.

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