Recent statements in this category are shown below:
Statement Closed after initial enquiries Child protection 21-Aug-2017
Summary: The Ombudsman will not investigate Mrs C's complaint about the Council's involvement with her family. Parts of the complaint are late and there are no good reasons for us to exercise our discretion and now investigate. We cannot investigate court matters and we may only investigate complaints made on behalf of someone else if they have given their consent.
Statement Upheld Child protection 18-Aug-2017
Summary: There was fault in the way the Council handled a child protection investigation and the complaint about it that followed. I am unable to investigate the complaint about the outcome of the child protection conference but the Council has agreed to reconsider this through the correct complaints procedure. In a separate complaint about the way the Council dealt with the complainants' son's non-attendance at school, I found no fault.
Statement Not upheld Child protection 18-Aug-2017
Summary: There was no fault in the way the Council carried out two recommendations made by a Stage 3 review panel. These related to official records which stated a referral should be made to the Local Authority Designated Officer because Ms B had suspected mental health issues.
Statement Closed after initial enquiries Child protection 17-Aug-2017
Summary: Mr X complains that the Council are trying to control and regulate the way he manages and controls his stepson's behaviour. The Ombudsman will not investigate this complaint as it is unlikely he would find fault in the way the Council responded to safeguarding concerns. The Council's use of a possibly inappropriate term has not caused a significant injustice.
Statement Closed after initial enquiries Child protection 16-Aug-2017
Summary: The Ombudsman cannot investigate this decision about the Council's involvement in proceedings to decide residency for the complainants' granddaughter. This is because the issue has been considered in court, and so is out of the Ombudsman's jurisdiction.
Statement Closed after initial enquiries Child protection 11-Aug-2017
Summary: The Ombudsman will not investigate this complaint about the actions of the Council regarding safeguarding the complainant's child. This is because we could not add anything further to the Council's investigation.
Statement Not upheld Child protection 10-Aug-2017
Summary: The Council was not at fault in how it responded to concerns Mr B raised about his children's welfare. It looked into the concerns but did not identify any safeguarding issues. I have not investigated his complaints about not being provided with documents he requested under the Data Protection Act, because the ICO deals with these complaints. I cannot investigate Mr B's complaints about what has happened in his son's school.
Statement Closed after initial enquiries Child protection 10-Aug-2017
Summary: The Ombudsman cannot investigate Mr F's complaint about the welfare of his children because the key decisions have been made by a court. The Ombudsman has no jurisdiction over courts.
Statement Upheld Child protection 10-Aug-2017
Summary: The Ombudsman will not investigate this complaint, as the Council has agreed to carry out a stage 2 investigation under the statutory Children Act complaints procedure.
Statement Closed after initial enquiries Child protection 09-Aug-2017
Summary: The Ombudsman will not investigate Ms B's complaint the Council failed to provide her with enough support to deal with her domestic circumstances before it began court action and took her son into care. We could not separate the matters in her complaint from the ongoing care proceedings, nor could we assess her injustice from other related matters until the court action is finished.