Tameside Metropolitan Borough Council (23 014 130)

Statement Closed after initial enquiries Other 11-Mar-2024

Summary: We will not investigate this complaint about the support Mr B received when he moved from one area to another. This is because further investigation by us could not add to the Council’s response or make a different finding.

St Helens Metropolitan Borough Council (23 019 241)

Statement Closed after initial enquiries Other 08-Mar-2024

Summary: We will not investigate this complaint about the actions of a private company. This is because the Council is not responsible for the actions complained about.

Bury Metropolitan Borough Council (23 016 813)

Statement Closed after initial enquiries Other 07-Mar-2024

Summary: We will not investigate this complaint about changes the Council is making to its extra care housing scheme. There is not enough evidence of fault to justify our involvement.

Staffordshire County Council (22 014 927)

Statement Closed after initial enquiries Other 06-Mar-2024

Summary: Ms D raises complaints on behalf of stakeholders of a Nursing Home. We should not investigate the complaints because they have already been independently investigated and some issues can only be resolved by the Courts.

London Borough of Hillingdon (23 015 903)

Statement Closed after initial enquiries Other 01-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council refusing to pay for invoices for physiotherapy services he provided to an individual. This is because it is reasonable to expect him to take the matter to court.

Liverpool City Council (23 015 781)

Statement Closed after initial enquiries Other 28-Feb-2024

Summary: We will not investigate Mr X’s complaint about a data breach by the Council. This is because complaints about data matters such as this are best considered by the Information Commissioner’s Office.

Cornwall Council (23 015 877)

Statement Closed after initial enquiries Other 27-Feb-2024

Summary: We will not investigate Mr X’s complaint about the Council not having a contractual relationship with a care home and of refusing to pay the care home’s increased care charges. This is because we do not have appropriate consent for the care provider to make this complaint on behalf of its residents. In addition, there is another body better placed to consider the complaint.

Hertfordshire County Council (23 007 127)

Statement Upheld Other 23-Feb-2024

Summary: Mrs F complains on behalf of her son, Mr J, about his care and support at a supported living placement. There was fault in the care and support provided to Mr J which caused distress and put Mr J at risk of harm. The Council has agreed to apologise and make payments to Mrs F and Mr J to remedy this. There was fault in the way a best interest decision was recorded, but this did not cause injustice. We have ended our investigation into the issue of utilities bills as this is outside our jurisdiction.

Surrey County Council (23 015 511)

Statement Closed after initial enquiries Other 23-Feb-2024

Summary: We will not investigate Mr X’s complaint about a letter the Council sent him and about its response to his complaint about it. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.

Cheshire West & Chester Council (23 015 600)

Statement Closed after initial enquiries Other 19-Feb-2024

Summary: We will not investigate this complaint about the actions of the Council regarding its communication with Mr B. This is because there is not enough evidence of fault having caused a significant injustice to warrant an ombudsman’s investigation. Further investigation by us could not add to the Council’s responses and it would be reasonable for Mr B to ask the Information Commissioner’s Office (ICO) to consider his complaints about being denied access to information he wants.