London Borough of Ealing (21 017 172)

Statement Closed after initial enquiries Parking and other penalties 25-Feb-2022

Summary: We will not investigate Mr X’s complaint about the Council’s delayed response to his request/appeal about a parking fine. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Court to make a late statutory declaration.

London Borough of Croydon (21 015 492)

Statement Closed after initial enquiries Parking and other penalties 24-Feb-2022

Summary: We will not investigate this complaint about two Penalty Charge Notices for moving traffic offences. This is because the complainant could have appealed to the tribunal and because there is insufficient evidence of fault by the Council.

London Borough of Haringey (21 006 254)

Statement Upheld Parking and other penalties 24-Feb-2022

Summary: Ms B complained that the Council issued her with a penalty charge notice for parking in a residents’ parking bay without displaying a valid permit and failed to cancel it when she explained she had been issued with a virtual permit rather than a physical one. The Ombudsman found the Council was at fault in failing to cancel the penalty charge notice when Ms B made informal representations. In recognition of the injustice caused, the Council has agreed to apologise to Ms B and make a payment to her. It has also agreed to review its procedures.

London Borough of Ealing (21 016 009)

Statement Closed after initial enquiries Parking and other penalties 23-Feb-2022

Summary: We will not investigate this complaint about Penalty Charge Notices. This is because there is not enough evidence of fault to justify investigating.

Luton Borough Council (21 005 157)

Statement Upheld Parking and other penalties 23-Feb-2022

Summary: Mr X complained about the Council’s decision to place parking restrictions outside his property in April 2020 after he raised concerns about vehicles using his driveway to turn around in the road. The Council was at fault when it misunderstood Mr X’s concerns and then failed to communicate with Mr X or properly consider his objections to the parking restrictions. It then failed to provide an adequate response to his complaint about it. The Council agreed to apologise and pay him £150 to acknowledge the frustration and inconvenience the poor communication and unnecessary parking restrictions caused him. It also agreed to remove the parking restrictions without further delay.

Three Rivers District Council (21 012 071)

Statement Closed after initial enquiries Parking and other penalties 23-Feb-2022

Summary: We will not investigate this complaint about a controlled parking zone. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.

London Borough of Barnet (21 015 860)

Statement Closed after initial enquiries Parking and other penalties 22-Feb-2022

Summary: We will not investigate this complaint about the Council’s failure to provide an explanation for issuing a Community Protection Notice and Penalty Charge Notices. It would be reasonable for the complainant to use her rights to appeal against the notices. There is not enough remaining injustice to warrant an investigation.

Buckinghamshire Council (21 014 980)

Statement Closed after initial enquiries Parking and other penalties 21-Feb-2022

Summary: We will not investigate this complaint about comments allegedly made by a traffic warden. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice. It is also unlikely we could add to the Council’s response.

Cumbria County Council (20 014 435)

Statement Not upheld Parking and other penalties 18-Feb-2022

Summary: Ms X complains the Council failed to take account of her vulnerability when seeking recovery of several Penalty Charge Notices for parking. There is no evidence of fault causing injustice by the Council.

Transport for London (21 015 771)

Statement Closed after initial enquiries Parking and other penalties 18-Feb-2022

Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Mr Y to appeal to the London Tribunals.