Luton Borough Council (20 009 761)

Statement Closed after initial enquiries Other 12-May-2021

Summary: Mr X complained about the Council’s handling of a management agreement which it signed with him to sub-let his property to tenants. We will not exercise discretion to investigate this complaint. This is because it concerns a legal lease agreement, and it was reasonable for him to seek a remedy for the alleged breaches in the courts.

Norwich City Council (20 013 981)

Statement Closed after initial enquiries Other 10-May-2021

Summary: Ms X complained about the Council breaching the terms of a contract which she had for leasing her property for use as temporary accommodation in 2019. We will not exercise discretion to investigate this complaint. This is because it was received outside the normal 12-month period for receiving complaints and it was reasonable for her to seek a remedy for the contractual matters in the courts.

Worcester City Council (20 013 892)

Statement Closed after initial enquiries Other 07-May-2021

Summary: Ms X complained about the Council’s administration of a loan which her father took out for home improvements in 2011. We will not exercise discretion to investigate this complaint. This is because it concerns a legal agreement with a private company signed in 2011 which is outside the normal 12-month period for accepting complaints. There are no good reasons to consider it now.

South Gloucestershire Council (21 001 075)

Statement Closed after initial enquiries Other 29-Apr-2021

Summary: Mr X complains about repairs carried out by the Council to its property adjacent to Mr X’s home. We cannot investigate as complaints about the Council’s management of its social housing are not within our remit.

Slough Borough Council (20 012 669)

Statement Closed after initial enquiries Other 23-Apr-2021

Summary: Ms X complained the Council unfairly issued her with an abatement notice and did not follow the correct procedure. Ms X states this caused her financial loss and significant stress. We will not exercise discretion to investigate this complaint because it is late and there are no good reasons to accept it now.

Nottingham City Council (20 014 112)

Statement Closed after initial enquiries Other 23-Apr-2021

Summary: Miss X complains the Council has failed to cut back a hedge which borders her property. We cannot investigate as this complaint is about how the Council manages its social housing estates and such complaints are not within our remit.

London Borough of Lewisham (20 004 835)

Statement Upheld Other 20-Apr-2021

Summary: Mr B complains the Council did not respond to his complaint about his supported accommodation. This caused Mr B frustration and put him to time and trouble pursuing his complaint. We found fault with the Council causing injustice. The Council has agreed to take action to remedy this injustice.

London Borough of Islington (20 012 781)

Statement Closed after initial enquiries Other 15-Apr-2021

Summary: Miss X complained about the Council’s failure to deal with her complaints about noise from works in a neighbouring council flat, the installation of CCTV by her neighbours and its conduct of child protection proceedings and a care order which removed her son from her household. We cannot investigate this complaint. This is because it concerns the actions of a social housing landlord. We cannot consider the complaints about contact and custody of her son because this has been the subject of a separate complaint to us previously decided.

London Borough of Tower Hamlets (20 012 638)

Statement Closed after initial enquiries Other 01-Apr-2021

Summary: Mr X complains about the Council’s handling of major repair works at a Council housing estate. We will not investigate the complaint because it concerns the Council acting under its housing management function and so falls outside our jurisdiction.