London Borough of Havering (21 004 810)

Statement Closed after initial enquiries Other 27-Jul-2021

Summary: We cannot investigate Mr X’s complaint about damage caused to his garden which he wants the Council to put right. This complaint relates to the Council’s management of its social housing and lies outside our legal remit.

Thanet District Council (21 005 412)

Statement Closed after initial enquiries Other 15-Jul-2021

Summary: We will not investigate this complaint about the Council’s failure to maintain its social rented property and supervise its tenants. We cannot investigate the actions of a social housing landlord because they are outside the Ombudsman’s jurisdiction.

Winchester City Council (21 003 154)

Statement Closed after initial enquiries Other 15-Jul-2021

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaints about anti-social behaviour from his neighbours. This is because we cannot investigate complaints about the Council’s actions in relation to the management of social housing.

London Borough of Croydon (21 002 130)

Statement Closed after initial enquiries Other 08-Jul-2021

Summary: Miss X complained about the Council’s refusal to pay for all the damages to her property which was leased under the Council’s guaranteed rent scheme. We will not exercise discretion to investigate this complaint. This is because it concerns a legal contract between Miss X and the Council, and it would be reasonable for her to challenge the Council in the courts if she believes the agreement was breached.

Salford City Council (20 013 439)

Statement Closed after initial enquiries Other 29-Jun-2021

Summary: Mr X complained about the Council’s failure to comply with a landlord agreement which his company signed with the Council’s managing agency. We will not investigate this complaint. This is because it concerns a private legal agreement, and it is reasonable for him to challenge any breaches in the courts.

North Tyneside Metropolitan Borough Council (21 004 303)

Statement Closed after initial enquiries Other 25-Jun-2021

Summary: We cannot investigate Mr X’s complaint about damage caused to his property after the Council carried out repairs to its neighbouring properties. The Council was acting in its function as a social housing provider and so the complaint is out of our legal remit.

Winchester City Council (21 002 669)

Statement Closed after initial enquiries Other 24-Jun-2021

Summary: Mr & Mrs X complain the Council caused damage to their home when it carried out work to its neighbouring property. We cannot investigate as complaints about the Council’s management of its social housing stock are not within our remit.

London Borough of Barking & Dagenham (21 001 205)

Statement Closed after initial enquiries Other 10-Jun-2021

Summary: We cannot investigate Miss B’s complaint that the Council failed to communicate with those affected by proposed works on their estate. This is because as it is about the Council’s actions in its role of managing its leasehold housing.

Birmingham City Council (20 008 513)

Statement Closed after initial enquiries Other 13-May-2021

Summary: We will not investigate this complaint that the Council has not moved the complainant, and her family, despite the family suffering from anti-social behaviour from neighbours. This is because there is insufficient evidence of fault by the Council.

Portsmouth City Council (20 014 225)

Statement Closed after initial enquiries Other 13-May-2021

Summary: We will not investigate this complaint that the Council has not proved it carried out work to the complainant’s house in 2012. This is because it is unlikely we could add to the Council’s response.