Hartlepool Borough Council (20 010 673)

Statement Not upheld Other 12-Jan-2022

Summary: Ms Y and four neighbours complain about the Council’s plan to remove electric gates it installed on their road in 2015. Ms Y also complains about the Council’s failure to fully remove knotweed from her property despite agreeing to do so. We do not to find fault with the Council. It is entitled to install manual gates if the current gates are not serving their purpose. Furthermore, there is no evidence the Council has agreed to eradicate the knotweed as Ms Y suggests.

Northumberland County Council (21 011 855)

Statement Closed after initial enquiries Other 05-Jan-2022

Summary: We will not investigate this complaint that the Council did not inform Mrs X about what access rights she would have when she bought her home from it. Mrs X has known about this since 2015 and so the complaint is made late to us.

Uttlesford District Council (21 012 349)

Statement Closed after initial enquiries Other 04-Jan-2022

Summary: We cannot by law investigate this complaint about the way the Council dealt with a breach of the terms and conditions for a leasehold property whose freehold it owns. It would also be reasonable for the complainant to raise any potential data breaches with the Information Commissioner’s Office.

Sandwell Metropolitan Borough Council (21 013 650)

Statement Closed after initial enquiries Other 17-Dec-2021

Summary: We cannot investigate Mrs B’s complaint about the poor condition of a neighbouring Council owned property. This is because we cannot investigate complaints about the management of social housing by councils.

Birmingham City Council (21 012 007)

Statement Closed after initial enquiries Other 14-Dec-2021

Summary: We will not investigate this complaint about the Council’s failure to investigate a breach of leasehold terms by Miss X’s neighbour. We have no jurisdiction to consider complaints by leaseholders about the actions of their Council landlords who are freeholders.

Leicester City Council (21 013 568)

Statement Closed after initial enquiries Other 10-Dec-2021

Summary: We will not exercise discretion to investigate this complaint alleging the Council has sold the complainant’s garden in error to his neighbour. This is because it is reasonable to expect the complainant to go to court to determine legally his right to the garden.

Harlow District Council (21 012 188)

Statement Closed after initial enquiries Other 09-Dec-2021

Summary: We will not investigate this complaint about the loss of accommodation for use by a Residents Association on a housing estate. This is because part of the complaint has been made late, and there is no sign of fault by the Council regarding recent events

Selby District Council (21 010 528)

Statement Closed after initial enquiries Other 01-Dec-2021

Summary: We cannot investigate this complaint that the Council has refused to let the complainant convert an out-building into a bedroom. This is because we have no power to investigate a council when it is acting as a landlord.

Norwich City Council (21 012 984)

Statement Closed after initial enquiries Other 01-Dec-2021

Summary: We will not exercise discretion to investigate this complaint about damage to a complainant’s property caused by the Council’s negligence. This is because it is reasonable to expect the complainant to go to court to decide any Council liability.

London Borough of Camden (21 012 950)

Statement Closed after initial enquiries Other 30-Nov-2021

Summary: We cannot investigate Miss X’s complaint about the Council destroying her belongings after she was evicted from a Council tenancy. This is because the complaint relates to the Council’s management of its social housing which lies outside our legal remit.