London Borough of Camden (21 003 748)

Statement Upheld Homelessness 18-Nov-2021

Summary: The Council was at fault for not taking a homeless application from Mr X or providing him with help to try and secure accommodation. As a result Mr X did not receive any assistance to help relieve his homelessness. The Council has agreed remedy the injustice caused.

Milton Keynes Council (21 009 700)

Statement Closed after initial enquiries Homelessness 18-Nov-2021

Summary: We will not investigate this complaint about the Council’s decision to end its homelessness duty to the complainant. This is because there were appeal rights that the complainant could have used.

Nottingham City Council (21 009 717)

Statement Closed after initial enquiries Homelessness 18-Nov-2021

Summary: We will not investigate Mr X’s complaint about how the Council dealt with him when he was homeless. This is because he had a right of appeal to County Court regarding the Council’s decision on his homelessness. We will also not investigate Mr X’s complaint about the Council’s decision to restrict his access to its services as there is no evidence of fault.

South Tyneside Metropolitan Borough Council (21 011 077)

Statement Closed after initial enquiries Homelessness 17-Nov-2021

Summary: We will not investigate this complaint that the Council unreasonable decided that the complainant was intentionally homeless. This is because the Council will complete the review of its decision in the coming days and the complainant can then challenge the Council’s decision in court.

London Borough of Waltham Forest (21 009 002)

Statement Closed after initial enquiries Homelessness 16-Nov-2021

Summary: We will not investigate this complaint about the way the Council offered a permanent home to the complainant. This is because there is insufficient evidence of fault by the Council and because there were appeal rights the complainant could have used.

Broxbourne Borough Council (21 009 371)

Statement Upheld Homelessness 12-Nov-2021

Summary: We will not investigate this complaint about the condition of temporary accommodation. This is because we are satisfied with the actions the Council has taken and proposes to take.

London Borough of Waltham Forest (21 009 004)

Statement Closed after initial enquiries Homelessness 11-Nov-2021

Summary: We shall not investigate Mr X’s complaint about homelessness matters. It would have been reasonable for Mr X to use his court appeal right when the Council ended its homelessness duty. Other parts of his complaint are not significant enough in themselves to investigate.

London Borough of Croydon (21 002 539)

Statement Upheld Homelessness 10-Nov-2021

Summary: The Council’s failure to complete a statutory review of the suitability of Miss X’s temporary accommodation is fault. The Council has agreed to apologise, pay Miss X £150, and complete the statutory review.

London Borough of Hackney (21 009 395)

Statement Upheld Homelessness 10-Nov-2021

Summary: We will not investigate this complaint about the Council’s decision that Miss X’s homeless accommodation is suitable for her family. This is because the Council has agreed to carry out a fresh review of the suitability of her accommodation and there is nothing further we could achieve.

London Borough of Southwark (21 008 916)

Statement Closed after initial enquiries Homelessness 10-Nov-2021

Summary: We will not investigate this complaint about missing property following an eviction in 2018. This is because the events happened too long ago, and I see no reason why the complainant could not have complained sooner.