London Borough of Bromley (21 010 175)

Statement Closed after initial enquiries Allocations 07-Feb-2022

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Harrow (21 012 480)

Statement Closed after initial enquiries Allocations 07-Feb-2022

Summary: We will not investigate this complaint about the housing register. This is because we have already considered part of the complaint and because there is insufficient evidence of fault by the Council.

London Borough of Southwark (21 014 036)

Statement Closed after initial enquiries Allocations 07-Feb-2022

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Bournemouth, Christchurch and Poole Council (21 014 083)

Statement Closed after initial enquiries Allocations 07-Feb-2022

Summary: We will not investigate this complaint about the Council’s decision to remove the complainant from the housing register. This is because there is insufficient evidence of fault by the Council.

Spelthorne Borough Council (21 014 381)

Statement Closed after initial enquiries Allocations 04-Feb-2022

Summary: We will not exercise discretion to investigate this complaint about suitability of the Council’s offer of accommodation under its homeless duty to Ms X. It was reasonable for her to challenge the review decision by way of an appeal to the court.

Bromsgrove District Council (21 002 575)

Statement Upheld Allocations 03-Feb-2022

Summary: Ms X complains about how the Council dealt with her homelessness application and housing situation. We found fault as Ms X received incorrect information along with poor communication and delays at the start of the homelessness process. We have recommended a suitable remedy in this case so have completed our investigation.

Harlow District Council (21 009 317)

Statement Closed after initial enquiries Allocations 01-Feb-2022

Summary: We will not investigate Miss B’s complaint that the Council refused to increase her priority for re-housing after the outside of her home was repeatedly flooded by sewage. This is because there is not enough evidence of fault to justify an investigation.

Sefton Metropolitan Borough Council (20 013 904)

Statement Upheld Allocations 28-Jan-2022

Summary: Miss C complained the Council refused her housing application based on incorrect information and delayed awarding her the right housing priority. Miss C says she experienced distress and injury because she had to live in an unsuitable property. We found fault with the Council because it delayed referring Miss C to its Housing Options Team to make a homelessness application. The Council will make a financial payment to Miss C to remedy the injustice caused by its fault.

London Borough of Southwark (21 000 777)

Statement Not upheld Allocations 28-Jan-2022

Summary: Ms B complains that she has been on the Council’s housing register for over 10 years. She has bid for properties, but only been shortlisted once. She also complains the Council has refused her applications for extra priority. The Ombudsman finds no fault by the Council.

London Borough of Barking & Dagenham (21 006 198)

Statement Upheld Allocations 27-Jan-2022

Summary: The Council was not at fault for the way it treated Mr X through a housing for Key Worker’s Scheme. The Council was at fault for the way it handled Mr X’s complaint, however this has not caused Mr X significant injustice.