City of Doncaster Council (21 001 412)

Statement Upheld Antisocial behaviour 15-Dec-2021

Summary: Mr C complained about how the Council dealt with his complaints of anti-social behaviour. He also complained the Council failed to complete an impact assessment before moving an individual with mental health and drug and alcohol dependency issues into the property next to his. We find the Council was at fault for its communication with Mr C and the delay in responding to his noise recordings. The Council has agreed to our recommendations to address Mr C’s injustice.

London Borough of Newham (21 004 859)

Statement Closed after initial enquiries Antisocial behaviour 07-Dec-2021

Summary: We will not investigate this complaint about the Council’s failure to take action over noise nuisance from her neighbour’s property. This is because there is insufficient evidence of fault which would warrant an investigation.

Sheffield City Council (21 002 360)

Statement Not upheld Antisocial behaviour 06-Dec-2021

Summary: Mr X complains about the way the Council responded to his complaints of anti-social behaviour and noise nuisance caused by a neighbour. We have found no evidence of fault in the way the Council considered these matters so have completed our investigation.

Stroud District Council (20 012 746)

Statement Upheld Antisocial behaviour 30-Nov-2021

Summary: Mr and Mrs B complain the Council mismanaged their complaints about a neighbour’s anti-social behaviour. The Ombudsman has decided to uphold Mr and Mrs B’s complaint due to the Council’s failure to clearly communicate with them. This caused Mr and Mrs B distress, confusion and uncertainty. To remedy this injustice, the Council has agreed to apologise to Mr and Mrs B, make them a payment and make several service improvements.

Buckinghamshire Council (21 009 000)

Statement Closed after initial enquiries Antisocial behaviour 25-Nov-2021

Summary: We will not investigate this complaint about the alleged harassment suffered by Mr X and his family as the police are the appropriate organisation to consider the matter.

Leeds City Council (21 010 619)

Statement Closed after initial enquiries Antisocial behaviour 24-Nov-2021

Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of anti-social behaviour. This is because an investigation is unlikely to find evidence of fault by the Council.

East Riding of Yorkshire Council (21 009 995)

Statement Closed after initial enquiries Antisocial behaviour 23-Nov-2021

Summary: We cannot investigate this complaint about antisocial behaviour. This is because the Council is responsible for the management of the property in its role as a social housing provider which the law says we cannot investigate.

Kirklees Metropolitan Borough Council (20 011 179)

Statement Not upheld Antisocial behaviour 22-Nov-2021

Summary: Mr B says the Council failed to act when he reported antisocial behaviour from one of his neighbours and wrongly closed the community trigger. The Ombudsman does not intend to find fault with the Council for how it considered the reports of anti-social behaviour. This is because the Council suitably considered the information under the community trigger.

Trafford Council (20 002 414)

Statement Upheld Antisocial behaviour 19-Nov-2021

Summary: the complainant Mr X complained the Council did not deliver on a commitment to issue enforcement action or properly investigate complaints of noise nuisance and anti-social behaviour. The Council says it investigated the complaints but considered the noise did not meet the threshold of statutory noise nuisance. In its view the neighbour did not deliberately cause the noise to cause distress and so did not meet the threshold for anti-social behaviour. We found the Council acted with fault.

Dorset Council (21 010 277)

Statement Closed after initial enquiries Antisocial behaviour 18-Nov-2021

Summary: We will not investigate this complaint about the Council’s handling of a high hedge dispute between neighbours. This is because there is not enough evidence of fault to justify an investigation.