Sunderland City Council (21 012 333)

Statement Closed after initial enquiries Antisocial behaviour 05-Jan-2022

Summary: Ms X complains about the Council’s handling of her noise nuisance complaints. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Central Bedfordshire Council (20 014 417)

Statement Not upheld Antisocial behaviour 04-Jan-2022

Summary: There is no fault by the Council. The Council has no power to enforce where residents place bins on private land. There is no evidence that Mr and Mrs X have reported specific incidents of anti-social behaviour that the Council could investigate.

Hertsmere Borough Council (21 000 306)

Statement Not upheld Antisocial behaviour 04-Jan-2022

Summary: Miss X complained the Council failed to investigate her complaints about her neighbour’s noise nuisance properly. The Ombudsman finds the Council was not at fault.

Bristol City Council (21 001 783)

Statement Upheld Antisocial behaviour 04-Jan-2022

Summary: The Ombudsman found fault by the Council on Mr H’s complaint of it failing to take enforcement action against dwellers of 2 caravans parked on the road near his home. There was a failure to keep records of visits and of officer assessments when deciding the encampment was ‘Low Impact’ under its policy. The Council also failed to communicate with Mr H since April 2021 when a manager retired. The agreed action remedies the injustice caused.

London Borough of Newham (21 012 276)

Statement Closed after initial enquiries Antisocial behaviour 21-Dec-2021

Summary: We will not investigate this complaint about the Council not evicting someone for antisocial behaviour. The law prevents us investigating such complaints.

Bristol City Council (21 000 033)

Statement Upheld Antisocial behaviour 17-Dec-2021

Summary: Mr A complains the Council failed to act when he raised concerns over his neighbours fly tipping. This caused a continuing build up of waste around his house. The Ombudsman finds fault with the Council for delaying acting without clear rationale. The Council has agreed to pay Mr A a financial remedy and consider service improvements.

Portsmouth City Council (21 003 296)

Statement Upheld Antisocial behaviour 17-Dec-2021

Summary: The Council is at fault as it delayed in responding to Mr X’s complaints about a suspected unlicensed HMO and anti social behaviour by its residents. It also failed to respond to Mr X’s complaint about misuse and blocking of his bins. The faults caused avoidable time and trouble and frustration to Mr X which the Council has agreed to remedy by making a payment of £100 to him.

Exeter City Council (21 003 249)

Statement Not upheld Antisocial behaviour 15-Dec-2021

Summary: Ms X complained the Council failed to handle the case of noise nuisance and anti-social behaviour by her neighbour sufficiently. Ms X also complained about how the Council handled her complaints. Ms X also complained the Council failed to handle her Community Trigger review about anti-social behaviour correctly. The Ombudsman does not find fault with the Council for how it handled Ms X’s noise nuisance complaint or the Community Trigger Application. The Ombudsman does not consider the Council’s fault in handling Ms X’s complaint caused her a significant personal injustice.

Dudley Metropolitan Borough Council (21 009 691)

Statement Closed after initial enquiries Antisocial behaviour 15-Dec-2021

Summary: A man complained that the Council wrongly instigated his arrest which led to him being convicted in court, and its failure to respond to his complaints about this issue. But it we will not investigate these matters because the man has complained to us late.

Essex County Council (21 011 675)

Statement Closed after initial enquiries Antisocial behaviour 15-Dec-2021

Summary: We will not investigate this complaint about the alleged operation of a care home in the complainant’s road and the impact it has on his amenity. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The issues raised are not administrative functions of this Council.