London Borough of Enfield (21 002 713)

Statement Closed after initial enquiries Antisocial behaviour 04-Feb-2022

Summary: We will not exercise discretion to investigate this complaint about anti-social behaviour which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

Epsom & Ewell Borough Council (21 013 453)

Statement Closed after initial enquiries Antisocial behaviour 02-Feb-2022

Summary: Ms X complains about the Council’s handling of her complaints of noise nuisance. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Stratford-on-Avon District Council (21 006 371)

Statement Upheld Antisocial behaviour 28-Jan-2022

Summary: Mr X complained about the Council’s decision in May 2020 not to enforce a breach of a high hedge remedial notice it issued to his neighbour in 2016. The Council was not at fault for not taking enforcement action. However, it was at fault for not issuing the remedial notice in line with the guidance which meant it was unenforceable. There is also no record it told Mr X it would waive the application fee if he decided to make a new high hedge complaint for over 12 months. The Council agreed to apologise to Mr X, pay him £100 and make the recommended service improvements.

East Riding of Yorkshire Council (21 013 410)

Statement Closed after initial enquiries Antisocial behaviour 26-Jan-2022

Summary: We will not investigate this complaint about how the Council has dealt with the issue of antisocial behaviour by people using a leisure centre car park and play area. This is because there is insufficient evidence of fault in how the Council dealt with the matter.

Westminster City Council (21 013 946)

Statement Closed after initial enquiries Antisocial behaviour 25-Jan-2022

Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance from a neighbouring flat. There is insufficient evidence of fault which would warrant an investigation.

Westminster City Council (21 000 787)

Statement Upheld Antisocial behaviour 18-Jan-2022

Summary: Ms X complains about the Council’s handling of her reports about a Council tenant’s anti-social behaviour. The Ombudsman has decided to uphold Ms X’s complaint. This is because we find the Council failed to consider using its general powers under the Anti-Social Behaviour, Crime and Policing Act 2014 and to provide Ms X with details of possible victim support. This caused Ms X distress and uncertainty. To remedy this, the Council has agreed to apologise to Ms X, make her a payment and make several service improvements.

South Norfolk District Council (21 000 223)

Statement Not upheld Antisocial behaviour 18-Jan-2022

Summary: Mr and Mrs C complained about the Council’s decision to close its investigation into their reports of noise nuisance, anti-social behaviour and breaches of planning control from a nearby business. Mr and Mrs C say they suffer from unacceptable noise and anti-social behaviour and have spent unnecessary time and trouble in pursuing the matter. We have found no evidence of fault by the Council.

Northampton Borough Council (20 014 368)

Statement Not upheld Antisocial behaviour 10-Jan-2022

Summary: There was no fault in the Council’s actions in relation to incidents of fly-tipping reported by Mr X.

Dacorum Borough Council (21 012 634)

Statement Closed after initial enquiries Antisocial behaviour 06-Jan-2022

Summary: We cannot investigate this complaint about how the Council has dealt with reports that the complainants neighbours have installed a fence in breach of their tenancy, which encroaches on the complainants boundary. This is because boundary disputes are civil matters, and we cannot investigate complaints about the Council’s management of its social and leasehold housing. The events also happened too long ago.

Salford City Council (21 011 931)

Statement Closed after initial enquiries Antisocial behaviour 06-Jan-2022

Summary: We will not investigate this complaint about how the Council responded to the complainant’s concerns about noise and light nuisance. There is not enough evidence of fault by the Council. Also, the complainant can seek a remedy in court.