Bath and North East Somerset Council (21 000 318)

Statement Upheld Antisocial behaviour 28-Feb-2022

Summary: Mr X complained the Council was wrong to allow moorings on the river near him, resulting in damage to the river bank, noise and anti-social behaviour. We find no fault by the Council on its decision making. The Council previously accepted fault and provided a suitable remedy for a complaint of lost records. We are satisfied with this action and make no further recommendation.

West Lancashire Borough Council (21 015 634)

Statement Closed after initial enquiries Antisocial behaviour 24-Feb-2022

Summary: We will not investigate this complaint about failure to deal with noise nuisance from a neighbouring Council property. We cannot investigate complaints about the actions of social housing landlords.

Ashfield District Council (21 007 007)

Statement Not upheld Antisocial behaviour 22-Feb-2022

Summary: There is no fault in the Council’s handling of Mrs Y’s reports about nuisance and anti-social behaviour from a nearby football club. The Council has investigated the reports before making a professional judgement that they do not reach the threshold for formal notices. We cannot interfere with the merits of that decision because there is no evidence of fault. We have not investigated the other issues raised by Mrs Y because they are either too old for us to consider, or there is another agency better placed to investigate.

Hartlepool Borough Council (21 015 534)

Statement Closed after initial enquiries Antisocial behaviour 21-Feb-2022

Summary: We will not investigate this complaint about the Council’s response to concerns raised by Mr X about parking restrictions and dropped kerbs. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.

Guildford Borough Council (21 002 213)

Statement Upheld Antisocial behaviour 15-Feb-2022

Summary: Mrs X complained about the Council’s handling of her high hedge complaint and further corporate complaint she made about this. The Council was at fault when it wrongly returned her application form to her neighbour, delayed issuing a report following an inspection visit to her home and failed to respond to an appeal she made against its corporate complaint response. This has caused Mrs X avoidable uncertainty and distress. It also meant that Mrs X spent avoidable time and trouble in chasing the Council for updates and complaining to the Ombudsman. The Council offered to refund the £600 Mrs X paid for her high hedge complaint, and agreed to our further recommendations to address the outstanding injustice its actions have cased to Mrs X.

Basildon Borough Council (21 013 642)

Statement Closed after initial enquiries Antisocial behaviour 11-Feb-2022

Summary: We will not investigate this complaint about the actions of the Council in relation to a boundary dispute. This is because we will not be able to achieve the outcomes requested by the complainants.

London Borough of Newham (20 012 274)

Statement Upheld Antisocial behaviour 10-Feb-2022

Summary: Mr X complained the Council did not take action to resolve his complaint about noise nuisance. He said the noise nuisance has been ongoing and is impacting his family life. The Council was at fault because it failed to properly manage Mr X’s case. This caused Mr X uncertainty and frustration and time and trouble trying to resolve his complaint. The Council has agreed to apologise to Mr X and pay him £200 for the time, trouble and frustration the matter has caused him. It will also complete its investigation into his complaint and inform him of the outcome and any action it proposes to take.

Southend-on-Sea City Council (21 012 874)

Statement Closed after initial enquiries Antisocial behaviour 10-Feb-2022

Summary: We will not investigate Mr B’s complaint about noise nuisance. This is because the Council’s investigation has not been completed yet. So, it is too early to consider the complaint in detail.

Durham County Council (21 009 037)

Statement Upheld Antisocial behaviour 09-Feb-2022

Summary: Mr X complains about the Council’s handling of his reports of an unpleasant odour emanating from a neighbouring property. There was fault by the Council because it prematurely closed Mr X’s complaint before considering the full scope of its powers. However, the identified fault did not cause Mr X significant injustice.

Adur District Council (21 002 596)

Statement Upheld Antisocial behaviour 08-Feb-2022

Summary: Mr X complained the Council delayed taking action regarding reports of alleged anti-social behaviour by his neighbour. He says this caused avoidable stress to him and his wife. We found fault by the Council in this matter. The Council agreed to apologise to Mr X and make a payment to recognise the injustice identified.