Archive has 157 results
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Rother District Council (20 013 807)
Statement Upheld Antisocial behaviour 14-Mar-2022
Summary: Ms B complained about the way the Council handled complaints of noise nuisance made about her. She further complained about the way the Council responded to her complaints. She said the Council’s actions caused her considerable stress and meant she considered moving house. There was fault by the Council and it will apologise to Ms B.
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Birmingham City Council (21 005 331)
Statement Upheld Antisocial behaviour 11-Mar-2022
Summary: Mrs V complains the Council has failed to investigate her complaints relating to noise and anti-social behaviour by her neighbour. She adds that this has meant she has lost the benefit to use and enjoy her property. We found the Council failed to investigate Mrs V’s noise complaint, as legally required to do so. Further, there is no evidence the Council considered its legal obligations to investigate and reduce anti-social behaviour in Mrs V’s community. These failings have caused Mrs V an injustice and the Council has agreed to our recommendations to remedy this.
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Dudley Metropolitan Borough Council (21 010 194)
Statement Closed after initial enquiries Antisocial behaviour 11-Mar-2022
Summary: We will not investigate this complaint about the way the Council dealt with a complaint about damage to a chimney. There is not enough evidence of fault in the Council’s actions. And The Council it is not responsible for damage to the complainant’s property caused by a neighbour. The parts of this complaint about anti-social behaviour are made too late.
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Hinckley & Bosworth Borough Council (21 003 477)
Statement Upheld Antisocial behaviour 09-Mar-2022
Summary: Mr B says the Council does not support him despite being the victim of bullying and harassment by neighbours, instead it encourages complaints of anti-social behaviour about his household and does not deal with complaints his household makes. The Council is correct to investigate concerns it receives, regardless of the amount. It has not taken any unwarranted action against Mr & Mrs B. The Council failed to deal with concerns Mr & Mrs B raised, for which it has apologised, we recommend no further action. There was delay in its complaint investigation, but that was by agreement with Mr B. It was in communication with him throughout.
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Worthing Borough Council (20 006 249)
Statement Upheld Antisocial behaviour 07-Mar-2022
Summary: We will not investigate this complaint about the Council’s response to anti-social behaviour. This is because we are satisfied with the action the Council intends to take. It has agreed to carry out further investigation and consider how the issues impact Mr X.
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Wiltshire Council (20 010 677)
Statement Upheld Antisocial behaviour 07-Mar-2022
Summary: The Ombudsman found fault by the Council on Mr Y’s complaint about its failure to investigate his reports of his neighbours’ antisocial behaviour. It failed to show evidence of its antisocial behaviour officer’s involvement, whether it considered if any of their behaviour might be actionable, and whether it considered any risk to him. It also failed to offer early mediation or show evidence of contacting other bodies such as the police for information. The agreed action remedies the injustice caused.
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Birmingham City Council (21 014 579)
Statement Closed after initial enquiries Antisocial behaviour 02-Mar-2022
Summary: We will not investigate this complaint about how the Council responded to Mr X’s reports of noise nuisance and anti-social behaviour. That is because the complaint is late.
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Three Rivers District Council (21 015 514)
Statement Closed after initial enquiries Antisocial behaviour 01-Mar-2022
Summary: We will not investigate this complaint about how the Council dealt with reports of antisocial behaviour made about the complainant. This is because the events happened too long ago and I see no good reason why the complaint could not have been made sooner.
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Statement Closed after initial enquiries Antisocial behaviour 01-Mar-2022
Summary: Ms X complains about the Council’s handling of anti-social behaviour issues relating to her and her neighbour. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.
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Royal Borough of Kensington & Chelsea (21 005 629)
Statement Upheld Antisocial behaviour 01-Mar-2022
Summary: The Council’s failure to follow its Community Trigger process in response to Ms X’s request was fault. The Council has already taken satisfactory action to remedy the injustice caused.