South Lakeland District Council (21 000 991)

Statement Closed after initial enquiries Antisocial behaviour 21-Jun-2021

Summary: Mr X complains about the Council’s handling of his neighbour nuisance complaint. We will not investigate the complaint because it is unlikely an investigation by the Ombudsman will lead to a different outcome.

Royal Borough of Kensington & Chelsea (20 007 527)

Statement Not upheld Antisocial behaviour 18-Jun-2021

Summary: Ms X complains that the Council failed to properly investigate her complaints of noise nuisance. There is no evidence of fault in how the Council investigated Miss X’s complaints of noise nuisance.

Preston City Council (20 007 718)

Statement Not upheld Antisocial behaviour 16-Jun-2021

Summary: there is no fault by Preston City Council in relation to its handling of Mr B’s reports of anti-social behaviour close to his home

Cheshire West & Chester Council (20 005 902)

Statement Upheld Antisocial behaviour 04-Jun-2021

Summary: Miss X complained about the lack of action taken by the Council in response to reports of anti-social behaviour. The Ombudsman found no fault with the way the Council investigated reports of ASB, or in the measures it put in place. We did find fault when the Council did not provide individual support or feedback to Miss X. It agreed to provide a remedy.

London Borough of Hounslow (20 007 776)

Statement Upheld Antisocial behaviour 04-Jun-2021

Summary: The Council was at fault for how it handled some of Mr X’s reports of noise and anti-social behaviour. This caused Mr X distress and resulted in him continuing to complain to the Council. The Council has agreed to make a payment to Mr X to reflect the distress he and his family suffered.

Mid Sussex District Council (20 007 464)

Statement Not upheld Antisocial behaviour 28-May-2021

Summary: Mrs X complained the Council failed to properly respond to complaints she made about strong smells and toxic fumes coming from a nearby flat which she says were seriously affecting her son Mr Y’s health. She said the Council’s failure to investigate this matter led to Mr Y having to be hospitalised and he is currently unable to return to his home. There was no fault in the way the Council conducted its investigation or responded to Mrs X’s complaint.

East Riding of Yorkshire Council (20 014 231)

Statement Closed after initial enquiries Antisocial behaviour 26-May-2021

Summary: We will not investigate Miss B’s complaint about the service she received from the Council’s anti-social behaviour team. This is because we could not say she suffered significant enough injustice solely because of any failure on the Council’s part to visit her in the short period after lockdown restrictions eased and August 2020.

Chichester District Council (20 013 765)

Statement Closed after initial enquiries Antisocial behaviour 18-May-2021

Summary: We will not investigate this complaint about the way the Council responded to reports of noise from the complainant’s neighbours since 2017. This is because it is a late complaint.

Birmingham City Council (20 008 488)

Statement Not upheld Antisocial behaviour 14-May-2021

Summary: Mr X complains the Council has not taken enforcement action about breaches of planning permission and hasn’t responded to other complaints. The Council was not at fault.

London Borough of Havering (20 009 097)

Statement Upheld Antisocial behaviour 13-May-2021

Summary: Mr X complained about the Council’s refusal to undertake an anti-social behaviour case review. The Council failed to properly apply the local case review threshold and was responsible for delays in responding to Mr X’s application. The Council agreed to apologise to Mr X and review its processes. This is a suitable remedy so we have completed our investigation.