City of Bradford Metropolitan District Council (20 002 009)

Statement Closed after initial enquiries Antisocial behaviour 10-Aug-2021

Summary: We will not investigate this complaint about the way the Council has dealt with Mr X in connection with various anti-social behaviour issues. This is because some events happened too far in the past to be investigated now and, with regard more recent events, we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Sunderland City Council (21 002 154)

Statement Closed after initial enquiries Antisocial behaviour 10-Aug-2021

Summary: We cannot investigate this complaint about how the Council dealt with reports of antisocial behaviour. This is because the complainant has used their right of appeal to the courts

Barnsley Metropolitan Borough Council (21 002 483)

Statement Closed after initial enquiries Antisocial behaviour 09-Aug-2021

Summary: Mr X complains about the Council’s response to his complaint about a neighbour’s trees affecting his amenity. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council or injustice caused to Mr X sufficient to warrant an investigation.

Bolton Metropolitan Borough Council (20 006 338)

Statement Upheld Antisocial behaviour 06-Aug-2021

Summary: The Council was at fault because it served an invalid abatement notice on the complainant’s neighbours, meaning its attempt to prosecute them then failed. The Council has already offered a remedy for the injustice this caused, but has agreed to increase this remedy at our recommendation. The Council was also at fault for its poor complaint handling, but it has already offered an adequate remedy for this. We find no fault in other elements of the complaint.

Dartford Borough Council (21 002 279)

Statement Closed after initial enquiries Antisocial behaviour 28-Jul-2021

Summary: We will not investigate this complaint that the Council placed a sex offender in a flat in the same block that the complainant lives in. This is because there is insufficient evidence of fault by the Council.

London Borough of Newham (20 011 074)

Statement Upheld Antisocial behaviour 21-Jul-2021

Summary: Miss X complained the Council failed to find statutory noise nuisance despite evidence presented to it. Miss X also complained the Council blocked her from use of the antisocial behaviour service at the Council. Miss X also complained the Council failed to respond to her contacts from October 2019 until August 2020. Miss X says the Council’s actions caused her stress increased anxiety and a worsening of her mental health. The Ombudsman does not find fault with the Council’s statutory noise nuisance investigations or withdrawing the service from Miss X. The Ombudsman does find fault with how the Council handled Miss X’s contacts.

London Borough of Enfield (21 002 595)

Statement Closed after initial enquiries Antisocial behaviour 21-Jul-2021

Summary: Mr X complains about the Council’s handling of his complaints of noise nuisance and anti-social behaviour by his neighbour. We will not investigate the complaint because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

London Borough of Barking & Dagenham (20 006 438)

Statement Upheld Antisocial behaviour 19-Jul-2021

Summary: Miss Y complained about the Council’s response to her requests for help to move from her current home, for which she has a secure tenancy with the Council, and her complaints about noise and anti-social behaviour by her neighbours. The Ombudsman has found fault by the Council in the way it responded to her complaints about noise and anti-social behaviour. It has agreed to remedy this by apologising and paying Miss Y £2,100 to reflect the avoidable loss of amenity, distress, time and trouble its faults caused her.

Bury Metropolitan Borough Council (21 002 799)

Statement Closed after initial enquiries Antisocial behaviour 19-Jul-2021

Summary: We will not investigate this complaint about the Council’s handling of a complaint about dog barking because we are unlikely to find evidence of fault or injustice sufficient to warrant an investigation.

Cornwall Council (20 006 858)

Statement Not upheld Antisocial behaviour 16-Jul-2021

Summary: B complains about the Council’s consultation process and decision concerning a Public Spaces Protection Order on seasonal restrictions for dogs on beaches. The Ombudsman does not find the Council at fault. The Council properly followed the necessary consultation process, considered the views received through this and made a decision that was in line with the law and guidance. B disagrees with the Council’s decision. However, without evidence of fault in the way the decision was reached, I cannot question its content.