Gloucester City Council (21 003 909)

Statement Closed after initial enquiries Antisocial behaviour 31-Mar-2022

Summary: We will not investigate this complaint about noise abatement notices issued by the Council. This is because it was reasonable for the complainant to appeal the notices to the magistrates’ court. The complainant has now lodged an appeal after she was found guilty of breaching one of the notices. This means the matter is outside our jurisdiction.

West Lancashire Borough Council (21 018 512)

Statement Closed after initial enquiries Antisocial behaviour 31-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to issue a Community Protection Notice warning as there is not enough evidence of fault in the way it was made.

Cheshire West & Chester Council (21 018 142)

Statement Closed after initial enquiries Antisocial behaviour 30-Mar-2022

Summary: We will not investigate this complaint about the Council’s actions in response to a complaint about nuisance from a neighbour’s car. There is insufficient evidence of fault which would warrant an investigation.

West Lindsey District Council (21 007 140)

Statement Upheld Antisocial behaviour 27-Mar-2022

Summary: There is evidence of fault by the Council. The Community Protection Notice served on a neighbour due to anti-social behaviour was not worded in a way that it was enforceable. In addition, when the Council got legal advice on the notice, it did not review or revise it to ensure that it was relevant to the anti-social behaviour complained about. The Council’s apology and revision of procedures on wording and reviewing notices remedies the injustice caused.

Sandwell Metropolitan Borough Council (21 015 607)

Statement Closed after initial enquiries Antisocial behaviour 22-Mar-2022

Summary: We will not investigate this complaint about how the Council dealt with smells from a neighbouring property. This is because we cannot investigate the actions of a Council when it is acting as a landlord. There is no evidence of fault in how the Council’s Environmental Health team considered the matter.

London Borough of Hillingdon (21 016 727)

Statement Upheld Antisocial behaviour 22-Mar-2022

Summary: We will not investigate this complaint about how the Council handled anti-social behaviour. We are satisfied with the actions it has taken.

Northumberland County Council (21 015 434)

Statement Closed after initial enquiries Antisocial behaviour 21-Mar-2022

Summary: We will not investigate this complaint about how the Council investigated Mr X’s concerns about noise from a neighbouring property. This is because there is no evidence of fault by the Council.

Tameside Metropolitan Borough Council (21 004 233)

Statement Not upheld Antisocial behaviour 16-Mar-2022

Summary: Miss C said the Council was at fault for the way in which it investigated a complaint about antisocial behaviour made against her by a neighbour. The Council was not at fault. It received a complaint and investigated it, as it was required to do.

London Borough of Hackney (21 003 344)

Statement Not upheld Antisocial behaviour 15-Mar-2022

Summary: the complainant Mr X complained the Council failed to use its legal powers to control nuisance caused by a neighbour using a firepit and barbeque creating noise, smoke, and odours. The Council says it took expert advice and liaised with the neighbour’s social landlord but did not find evidence of a statutory nuisance or actionable anti-social behaviour. We found the Council acted without fault.

Rother District Council (20 013 807)

Statement Upheld Antisocial behaviour 14-Mar-2022

Summary: Ms B complained about the way the Council handled complaints of noise nuisance made about her. She further complained about the way the Council responded to her complaints. She said the Council’s actions caused her considerable stress and meant she considered moving house. There was fault by the Council and it will apologise to Ms B.