Archive has 392 results
-
Coventry City Council (21 016 099)
Statement Closed after initial enquiries Council tax 25-Feb-2022
Summary: We will not investigate Mr X’s complaint about how the Council handled a reassessment of his council tax support claim. Mr X has a right of appeal to the Valuation Tribunal if he disagrees with the decision. It is reasonable for him to go to the Information Commissioner if he has a data protection complaint.
-
Statement Closed after initial enquiries Council tax 24-Feb-2022
Summary: We will not investigate Mr X’s complaint about council tax banding. This is because Mr X had a right of appeal to the Valuation Tribunal and it would have been reasonable for him to use that right.
-
London Borough of Lambeth (21 006 085)
Statement Upheld Council tax 24-Feb-2022
Summary: Ms C complained about the Council’s response when she requested a discretionary council tax reduction. We found some fault with the way the Council handled her request. We also found fault with the Council for a delay making reasonable adjustments for Ms C. The Council agreed actions to remedy the injustice to Ms C.
-
Newcastle-under-Lyme Borough Council (21 015 268)
Statement Closed after initial enquiries Council tax 23-Feb-2022
Summary: Mr X complains about the Council’s decision to recover overpaid housing benefit. We will not investigate this complaint because there was a right of appeal to a tribunal and the matter is out of time.
-
Basildon Borough Council (21 009 734)
Statement Upheld Council tax 21-Feb-2022
Summary: Miss X complained about the Council’s decision on her council tax charges and its poor communications, causing her financial loss and distress. We decided not to investigate the Council’s decisions as Miss X could appeal to the Valuation Tribunal. We found fault with the Council’s communications. We recommended it apologise to Miss X, publish its discretionary reduction policy, and remind its staff to inform service users of their appeal rights.
-
Bury Metropolitan Borough Council (21 015 077)
Statement Upheld Council tax 21-Feb-2022
Summary: Ms X complains about the way her Council tax liability was administered by the Council. We will not investigate this complaint because the matter has been remedied and any dispute about liability or banding could be appealed to a Valuation Tribunal.
-
Swindon Borough Council (21 015 155)
Statement Closed after initial enquiries Council tax 21-Feb-2022
Summary: We will not investigate this complaint about a council tax refund because there is insufficient evidence of fault by the Council.
-
Wakefield City Council (21 015 785)
Statement Closed after initial enquiries Council tax 21-Feb-2022
Summary: We will not investigate this complaint about Council tax liability on an uninhabitable property. It would be reasonable for Mr Y to appeal to the Valuation Tribunal.
-
Hambleton District Council (21 011 124)
Statement Upheld Council tax 17-Feb-2022
Summary: Ms X complained delays and unclear explanations by the Council about the calculation of her father, Mr Y’s, council tax meant her father was charged council tax for six months longer than he should have been. The Council applied discounts based on the circumstances at the time and was not at fault. It was at fault when it delayed responding to her review request and for requesting additional information it already had. The Council has already apologised for this. It has agreed to backdate the exemption, as it had agreed to do in the complaint response, to remedy the frustration and financial loss this caused.
-
Gedling Borough Council (21 015 456)
Statement Closed after initial enquiries Council tax 16-Feb-2022
Summary: We will not investigate this complaint about the administration of two Council tax accounts. Any injustice is not significant enough to warrant an investigation.