Stratford-on-Avon District Council (20 013 134)

Statement Not upheld Council tax 18-Jan-2022

Summary: Ms Y complains the Council failed to clearly explain how her Council Tax bill was calculated and did not offer her an affordable special payment arrangement for Council Tax arrears. She complains about the Council’s consideration of her vulnerability when writing to her about a possible Magistrates Summons. She says this has caused her distress. The Ombudsman does not find fault in the action and decisions taken by the Council.

Salford City Council (21 013 350)

Statement Closed after initial enquiries Council tax 17-Jan-2022

Summary: Mr X, a landlord, complains about council tax liability issues and misadvice by the Council. We will not investigate this complaint because there is a right of appeal to a Valuation Tribunal about any dispute as to liability.

London Borough of Barnet (21 012 482)

Statement Closed after initial enquiries Council tax 14-Jan-2022

Summary: We cannot investigate this complaint about the Council’s failure to correct a bank mistake regarding a council tax payment. The issue has now been resolved, but we could not in any event investigate the Council taking court action because of what happened.

Charnwood Borough Council (21 013 623)

Statement Closed after initial enquiries Council tax 14-Jan-2022

Summary: We will not investigate this complaint about council tax discounts. This is because it is reasonable to expect Mr Y to appeal to the Valuation Tribunal.

Milton Keynes Council (21 013 383)

Statement Closed after initial enquiries Council tax 13-Jan-2022

Summary: We cannot investigate this complaint about loss to the public purse from how the Council administered a council tax account. This impacts all or most of the people in the Council’s area and is therefore not within our legal remit.

London Borough of Hillingdon (21 012 216)

Statement Closed after initial enquiries Council tax 11-Jan-2022

Summary: Mr X disputes his liability for council tax and his recorded payments since 2012. We will not investigate this complaint because he can appeal to a Valuation Tribunal and part of the complaint is out of time.

London Borough of Southwark (21 012 903)

Statement Closed after initial enquiries Council tax 11-Jan-2022

Summary: We will not investigate this complaint about the Council’s handling of a council tax account. This is because the remaining injustice to the complainant is not sufficient to warrant our involvement and we cannot achieve the outcome he seeks.

Basildon Borough Council (21 004 435)

Statement Closed after initial enquiries Council tax 06-Jan-2022

Summary: We will not investigate Miss X’s complaint about how the Council dealt with her application for council tax reduction, as there is insufficient evidence of fault. It is reasonable for Miss X to appeal to the Valuation Tribunal about the Council’s decision not to backdate any council tax discount earlier than April 2019.

Basildon Borough Council (21 011 973)

Statement Closed after initial enquiries Council tax 04-Jan-2022

Summary: Mr X complains about liability and exemptions for council tax. We will not investigate this complaint because there is a right of appeal to a Valuation Tribunal.

North Northamptonshire Council (21 012 096)

Statement Closed after initial enquiries Council tax 04-Jan-2022

Summary: We will not investigate Mr X’s complaint about the Council’s decision to stop his council tax discount and delay in reinstating. Mr X had a right of appeal to the Valuation Tribunal and the Council has now dealt with the matter.