Eastleigh Borough Council (19 017 155)

Statement Upheld Allocations 10-Feb-2021

Summary: Miss X complains the Council failed to consider properly her banding review request and awarded her the incorrect priority banding. Miss X says this meant she was living in unsuitable accommodation with her family, which has caused her distress and affected her mental health. The Ombudsman finds fault in the way the Council explained its decision to Miss X, and for failing to properly assess her banding priority on health and welfare grounds. To remedy the injustice caused, the Council has agreed to apologise and make Miss X a payment for the distress and uncertainty caused.

Wycombe District Council (19 006 212)

Statement Not upheld Allocations 09-Feb-2021

Summary: There is no fault with the Council’s assessment of Ms B’s housing priority. Ms B has enough priority to enable her to be first on the short list for most suitable properties. However, the Council cannot give her priority for the housing areas she would prefer to live in as they are in another Council’s area. The Council has made Ms B aware of the options available to her, including offering three properties it considers suitable.

Birmingham City Council (20 006 405)

Statement Upheld Allocations 09-Feb-2021

Summary: Mr and Mrs X complained the Council wrongly determined they do not qualify for the housing register and refused to consider their review request. The Council’s failure to properly assess Mr and Mrs X’s application to join the housing register amounts to fault. The Council has taken action to redress any injustice this caused.

Worthing Borough Council (20 006 170)

Statement Upheld Allocations 08-Feb-2021

Summary: The Council was at fault for how it dealt with Miss B’s housing application. Its register allows people to move into its area if they have a need to move, such as unsuitable accommodation or the need to receive family support. These were the reasons Miss B gave in her application, but the Council did not properly consider her circumstances. It has agreed to make a new decision.

East Lindsey District Council (19 018 986 )

Report Upheld Allocations 28-Oct-2020

Summary: Mr and Mrs X complain the Council refused to let them join the housing register (waiting list).

London Borough of Enfield (19 006 598)

Report Upheld Allocations 17-Aug-2020

Summary: Mrs B complains the Council has not moved her family into suitable temporary accommodation.