Buckinghamshire Council (21 011 364)

Statement Upheld Refuse and recycling 29-Mar-2022

Summary: There was fault by the Council, in this complaint about the inconsiderate parking of a waste collection vehicle. Although the Council upheld the complainant’s concerns, its efforts to address the issue were not successful at the time. The complainant says the problem appears now to be resolved, but the Council has agreed to offer him a remedy for his time and trouble pursuing the complaint.

South Tyneside Metropolitan Borough Council (21 017 544)

Statement Closed after initial enquiries Refuse and recycling 29-Mar-2022

Summary: We will not investigate this complaint about Ms A’s bin collection because there is no fault by the Council. We will also not investigate Ms A’s complaint that the Council failed to provide her with a copy of its policy on waste collection. This is because Ms A can request this through a Freedom of Information request.

Wiltshire Council (21 017 830)

Statement Closed after initial enquiries Drainage 29-Mar-2022

Summary: We will not investigate this complaint about drainage. There is not enough evidence of fault in the Council’s actions to warrant further investigation.

North Tyneside Metropolitan Borough Council (21 018 030)

Statement Closed after initial enquiries Drainage 28-Mar-2022

Summary: We will not exercise discretion to investigate this complaint about water run-off from a housing development. It was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

South Hams District Council (21 011 575)

Statement Not upheld Refuse and recycling 28-Mar-2022

Summary: Mr X complains that the Council failed to collect his waste on over 20 occasions between October 2020 and October 2021. We have discontinued our investigation into Mr X’s complaint as it raises the same issues as a previous test complaint and the focus should be on the Council addressing the issues with the waste collection service to improve its service for all residents.

Oxford City Council (21 017 790)

Statement Closed after initial enquiries Health and safety 28-Mar-2022

Summary: We will not investigate this complaint about the Council’s handling of matters relating to the operation of a golf centre. This is because an investigation is unlikely to find evidence of fault by the Council or lead to a different outcome.

West Lindsey District Council (21 007 140)

Statement Upheld Antisocial behaviour 27-Mar-2022

Summary: There is evidence of fault by the Council. The Community Protection Notice served on a neighbour due to anti-social behaviour was not worded in a way that it was enforceable. In addition, when the Council got legal advice on the notice, it did not review or revise it to ensure that it was relevant to the anti-social behaviour complained about. The Council’s apology and revision of procedures on wording and reviewing notices remedies the injustice caused.

Portsmouth City Council (21 009 904)

Statement Closed after initial enquiries Refuse and recycling 27-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision not to relocate a dog bin. This is because there is insufficient evidence of fault by the Council.

London Borough of Southwark (21 000 039)

Statement Upheld Noise 27-Mar-2022

Summary: Ms H complained the Council did not take enforcement action about a breach of planning conditions and a noise nuisance. It also delayed responding to her. The Ombudsman upholds the complaint, because of some fault in the Council’s communications with Ms H. The Council has agreed to apologise.

Thurrock Council (21 010 035)

Statement Upheld Refuse and recycling 27-Mar-2022

Summary: Mr S complains the Council repeatedly failed to provide his agreed assisted bin collections for over a year. We find the Council’s failure to make regular waste collections amount to fault, which has caused Mr S frustration and inconvenience. We have asked the Council to take action to improve its service and provided a remedy to Mr S.