Staffordshire County Council (18 018 592)

Report Upheld Assessment and care plan 15-Aug-2019

Summary: Ms X, complains the Council has failed to complete the actions it agreed to take following her previous complaint.

Somerset County Council (18 012 742)

Report Upheld Assessment and care plan 05-Jun-2019

Summary: Ms X complains the Council has failed to do what it agreed to do when we closed her previous complaint, as it has failed to clearly address her eligibility for care and support under the Care Act 2014.

Bolton Metropolitan Borough Council (17 017 535)

Report Upheld Assessment and care plan 03-Jun-2019

Summary: A woman complains about the lack of support she received to recruit a personal assistant, and about an assessment by the Council which reduced her support by over 60%.

Suffolk County Council (17 018 391)

Report Upheld Direct payments 08-Apr-2019

Summary: Mr & Mrs J complain the Council was wrong to reduce their support hours in 2016, has failed to rectify the error during subsequent reviews and was wrong to exclude Mrs K from meetings as their chosen communicator guide.