Westmorland and Furness Council
Westmorland & furness Council is a merger of several councils and the historical information for these are located from the following links.
Cumbria County Council
Barrow in Furness Borough Council
South Lakeland District Council
Eden District Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
88% Complaints upheld by Westmorland and Furness Council
88% of complaints we investigated were upheld.
This compares to an average of 79% in similar authorities.
7 upheld decisions
View upheld decisionsAdjusted for Westmorland and Furness Council's population, this is
3.1 upheld decisions per 100,000 residents.The average for authorities of this type is
4.6 upheld decisions per 100,000 residents.Statistics are based on a total of 8 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Westmorland and Furness Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 4 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
29% Complaints with satisfactory remedy provided by Westmorland and Furness Council
In 29% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 13% in similar authorities.
2 satisfactory remedy decisions
Statistics are based on a total of 7 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Westmorland and Furness Council
Councils reminded about good complaint handling following two Ombudsman investigations
The Local Government and Social Care Ombudsman is reminding local authorities about the importance of good complaint handling after it found significant issues in two councils’ procedures.
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
No service improvements published
Last updated: 4 April 2015