Case Ref: 25 003 836 Category: Adult care services Sub Category: Transport

• The Council will review the faults identified in this complaint and produce/amend practice guidance to officers so they correctly apply paragraphs 3.4 and 4.9 when looking at how people access day support. In particular that they properly consider whether there is a suitable alternative before making the decision to remove funding for transport to day support and they are mindful of the general wellbeing principle

Case Ref: 25 003 813 Category: Adult care services Sub Category: Transport

• The Council will review the faults identified in this complaint and produce/amend practice guidance to officers so they correctly apply paragraphs 3.4 and 4.9 when looking at how people access day support. In particular that they properly consider whether there is a suitable alternative before making the decision to remove funding for transport to day support, and they are mindful of the general wellbeing principle and the impact of decisions on carers.

Case Ref: 24 020 226 Category: Education Sub Category: Alternative provision

• The Council has agreed to review its processes to ensure it meets its S42 and S19 duties when a child is out of school and to include consideration of interim reviews.
• The Council has also agreed to put a system into place that allows oversight of SEND Officer's cases during unexpected or long absences.

Case Ref: 24 018 933 Category: Education Sub Category: Special educational needs

• Take steps to review its procedures around communication and tell the Ombudsman what it has put in place to ensure people are updated when their cases are reallocated to new officers.

Case Ref: 24 018 646 Category: Education Sub Category: Special educational needs

• The Council failed to arrange suitable alternative provision when a child was unable to attend school, due to a lack of available providers. It has agreed to review its approach to delivering section 19 alternative provision to ensure it explores all avenues to meet its section 19 duties, regardless of provider availability.

Case Ref: 24 018 275 Category: Other Categories Sub Category: Other

• The Council has agreed to provide us with a report from Service B confirming the action it has taken to address the failure to follow expected procedure and strengthen its processes in response to the lessons learned from Mr X’s death.

Case Ref: 24 017 495 Category: Adult care services Sub Category: Assessment and care plan

• 2. Within three months of the final decision the Council has agreed to:-a) review the assessment delays in this complaint and what action the Council will take to reduce future delays;
• 2. Within three months of the final decision the Council has agreed to:-b) remind relevant staff by staff circular, team meeting or other method about the importance of properly recording what action has been taken including where a person has refused an assessment.

Case Ref: 24 016 899 Category: Adult care services Sub Category: Assessment and care plan

• In writing, remind officers to complete assessments within a reasonable time frame.

Case Ref: 24 013 239 Category: Education Sub Category: Special educational needs

• The Council agreed to consider how to improve monitoring of annual reviews which are delegated to schools to identify potential failings at the earliest possible opportunity.

Case Ref: 24 012 905 Category: Education Sub Category: Special educational needs

• The Council agreed to produce an action plan showing how it will meet the statutory timescales for needs assessments and issuing Education, Health and Care plans.