Surrey County Council (22 011 732)

Statement Upheld Other 01-May-2023

Summary: Miss X complained the Council failed to offer help and support, including respite to her and her child P, when she requested it. She said the Council also blamed her as a parent and recorded false information about her in the social care records. The Council delayed in considering Miss X’s complaint. It has already offered Miss X an appropriate remedy for the injustice this caused.

Surrey County Council (23 001 513)

Statement Upheld Special educational needs 22-Oct-2023

Summary: Mr X complained the Council delayed issuing an amended education, health and care (EHC) plan for his daughter Y for over 12 months after an annual review in December 2021, and failed to secure the specialist provision set out in her plan. Mr X also complained the Council has failed to improve its service after it previously upheld a similar complaint. The Council delayed in issuing an amended EHC plan for 14 months which caused Mr X frustration. The Council has already offered Mr X an appropriate remedy.

Surrey County Council (23 016 078)

Statement Upheld Assessment and care plan 11-Mar-2024

Summary: We will not investigate this complaint about how the Council arranged and completed a mental capacity assessment. The Council has upheld the complaint, apologised, and made service improvements. Further investigation would not lead to a different outcome.

Surrey County Council (23 006 631)

Statement Upheld Assessment and care plan 28-Mar-2024

Summary: Mr C complained about the Council’s handling of his care and support, record keeping and how it communicated with him since Summer 2021. He said as a result he experienced distress and did not receive the care and support he needed. We found some fault by the Council, however had the fault not occurred, the outcome was likely to have been the same. Its apology was therefore enough to remedy the injustice it caused Mr C.