Case Ref: 23 019 255 Category: Education Sub Category: School transport

• The Council has agreed to review its transport procedures to ensure (as far as is practical) arrangements are in place for transport by the start of the school year, including cases involving children with an EHC Plan and that the Council is clear in its decisions regarding exceptional circumstances and accompaniment.

Case Ref: 23 019 006 Category: Education Sub Category: Special educational needs

• The Council will review its procedure for considering and recording section 19 decisions to ensure it is correctly and accurately recording all section 19 decisions.
• The Council will circulate guidance to its Special Educational Needs and inclusion officers about the Council's duty under section 19 of the Education Act 1996 to consider alternative provision from the point it becomes aware a child is out of school and record its decision making on this.

Case Ref: 23 018 834 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to review its care assessment procedures so that when there will be a delay in allocating a case for assessment, the Council provides clear advice and information about the likely waiting period and addresses any immediate concerns about interim care and finances.

Case Ref: 23 016 653 Category: Adult care services Sub Category: Charging

• The Council will issue written reminders to relevant officers to ensure they act without undue delay when a service user or their relative asks for a review of a care and support plan.

Case Ref: 23 015 464 Category: Children's care services Sub Category: Other

• The Council will consider putting in place a procedure to ensure tribunal recommendations are followed up on so similar problems do not occur in future.
• The Council will remind those investigating complaints at stage two of: a)the need to ensure the person complaining is happy with any complaints which have been reworded and understand how that will affect the investigation;b)the need to ensure investigating officers are clear with complainants where parts of the complaint are matters the Council cannot reach a firm conclusion on.

Case Ref: 23 014 802 Category: Adult care services Sub Category: Charging

• The Council will remind the Adult Social Care staff of its duty to follow the adjustments agreed for the service users. The staff will review our documents: “Principles of Good Administrative Practice” and “Equal Access: Getting it right for people with disabilities”.

Case Ref: 23 014 605 Category: Education Sub Category: School transport

• The Council agreed to review how it makes decisions under its school transport policy for young people with an EHC plan. It should ensure it considers whether applicants are likely to receive free transport as an adult and, if so, whether it is still appropriate to charge a contribution, considering the statutory guidance.

Case Ref: 23 013 678 Category: Education Sub Category: Special educational needs

• The Council will review its procedures for annual reviews to ensure they comply with all relevant legislation, regulations and government guidance.

Case Ref: 23 005 445 Category: Adult care services Sub Category: Assessment and care plan

• The Council will consider the lessons learned from this case, and will confirm the action it has taken to improve services in relation to: • the timescale for allocating cases to social workers • responding to complaints and keeping complainants informed • communicating effectively with linked NHS services and working together in a co-ordinated and patient-centred way

Case Ref: 23 006 191 Category: Education Sub Category: Special educational needs

• The Council has agreed to proivde an update with its progress in improving its adherence to statutory times scales both in issuing EHC plans following a needs assessment and completing the Annual Review process and provides details of ongoing actions to secure improvements in these areas.